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Care Rota Coordinator Domiciliary Care
2 months ago
About Your Patient Choice Your Patient Choice is a new technology-enabled provider for NHS mental and physical health services. We are driven by the vision of making free NHS healthcare more accessible and higher quality for patients, and affordable for the NHS.
Particular cultural values are transparency, a sense of community, and supporting staff career development
The use of technology and innovation to improve our patient and staff experience
The knowledge of our founders, who have previously built technology-enabled healthcare providers of NHS obesity, diabetes and ophthalmology services. You will be part of our first and much needed service, Autism Diagnostic Assessments for children and young people. Soon we are also launching ADHD assessments and treatment for children and young people. We know 184,000 people are waiting 2-10 years for an NHS autism assessment today, and we need your help to shorten this wait
We are looking to hire our first Care Coordinator into the team - a key role and an exciting time to join Our Care Coordinators are the first point of contact for our patients, supporting them with onboarding and answering any questions on their journey, e.g. learning more about the service, getting an NHS referral, or rescheduling an appointment.
You will be part of a fast growing Care Coordination Team, and with success this person can progress to a Care Coordination Specialist, or a Team Manager role.
Manage phone calls and emails from patients, GPs, and other healthcare professionals.
Manage safeguarding incidents with the support of a safeguarding lead and team as needed.
Test, provide feedback on, and iterate processes for the Care Coordination Team in collaboration with product and engineering.
Support the development of new Care Coordinators as they join the team.
Excellent communication skills, both written and verbal, with fluency in English.
Flexible and adaptable, comfortable working in a dynamic, ever-changing environment.
Familiar with typical IT tools including support ticketing systems, and Microsoft office and/or Google suite.
Previous experience coaching more junior colleagues.
Knowledge of patient confidentiality and data protection regulations.
Studies have shown that women and people from ethnic minority groups are less likely to apply to jobs unless they meet every single qualification. At Your Patient Choice we are dedicated to building a diverse and top performing workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification, we strongly encourage you to apply. Our preference is full time, but part time would be considered.
Hybrid working between home and our London office (in Borough).
Hybrid working between home and our Norwich office.
Reporting to: Autism Service Team Manager
We will have 8-10 person Care Coordination Teams with protected time and budgets to come together, share learnings, support each other and build a community.
Monthly staff wellbeing check ins, with clear responses to feedback received
Annual salary reviews, 5% employer pension, and company laptop.
A unique benefits package including 34 days annual leave (including public holidays) and a two-week paid sabbatical for every 3 years of service.
Equality & Diversity:
Your Patient Choice is an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join us and be part of our journey to revolutionise access to Autism Assessments for patients in England
