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Customer Logistics Coordinator

3 months ago

Surrey, United Kingdom HAYS Full time

28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC Your New Company
This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology.
Your duties will be to support customers with a first-class customer service journey, including – providing administrative support for logistical activities, support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements, Tasks relating to 3rd party logistics & warehousing, including the booking of dispatches and returns, and inventory maintenance, the raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the logistics operation, asset creation and other administrative tasks performed in the maintenance of the logistics coordination system, administration of invoices for payment relating to logistics operations, administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.
Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of logistical orders.Proven experience of handling telephone-based customer queries and managing logistical requirements. Articulate, polite and conscientious phone manner.Able to learn complex software systems effectively and efficiently.
28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.