Customer Success Manager

2 weeks ago

London Area, United Kingdom DealTechno Full time


Position: Customer Success Manager

Location: London, UK


Salary: £55,000 per annum


🚀 A rapidly growing legal technology start-up is seeking a Customer Success Manager to join their dynamic team in London. This exciting role involves managing relationships with top-tier law firms, enhancing customer engagement, and driving the adoption of our AI-driven platforms.


Key Responsibilities:

  • Manage a portfolio of prestigious law firm clients, providing expert support and building strong, effective relationships.
  • Deliver compelling demonstrations to showcase the benefits of our innovative technology solutions.
  • Guide clients through the onboarding process and provide ongoing support to ensure their satisfaction and success.
  • Analyze customer data to identify trends, opportunities, and areas for improvement.
  • Drive customer retention and meet growth milestones by advocating for client needs and influencing product enhancements.


Ideal Candidate:

  • 1-3 years of experience in Customer Success, preferably in a start-up environment, or direct legal experience
  • Strong communication skills, both written and verbal, and proficient in Microsoft Office tools.
  • Proven ability to engage effectively with diverse stakeholders, including senior executives and busy professionals.
  • An enthusiastic problem-solver with a customer-focused outlook and a passion for technology and innovation.


Benefits:

  • Private medical insurance and a £150 wellness benefit.
  • Private pension and a flexible working environment with home/office options near Tower Bridge.
  • Generous annual leave, team events, and an annual company retreat.
  • 🌈 We are committed to diversity and inclusion and welcome applications from all backgrounds. This is a fantastic opportunity for someone passionate about technology and customer service to make a significant impact in the legal industry.

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