Customer Success Manager

4 weeks ago

London Area, United Kingdom Media Contacts Ltd Full time

This is an opportunity to join a well established financial media business specialising in aviation at their busy central London office.


They are dedicated to enhancing transparency and accountability as the industry transitions towards sustainable aviation. With a strong presence among key market participants, this organization is expanding its offerings beyond news to include innovative data and analytics solutions. They are seeking a Customer Success Manager to contribute to this mission and drive the industry forward by fostering transparency and meeting evolving industry demands.


If you are someone who thrives in a customer-focused role and enjoys fostering strong relationships with a driven mindset, then the Customer Success Manager might be the role for you.


Key responsibilities:

  • Develop and main strong relationships with key stakeholders.
  • Understand customers' business objectives, challenges, and pain points to effectively articulate the value proposition of products/services.
  • Act as a customer advocate within the organization, providing feedback and insights to inform product roadmap and service enhancements.
  • Analyse customer usage data and metrics to track product adoption, identify trends, and drive insights for product improvement and customer success.
  • Proactively identify opportunities for upsell and expansion within existing accounts and work with Sales to execute growth strategies.


Ideal candidate will display:

  • Maintain a strong focus on growth and key metrics that define success, creating a structure that works.
  • Self-motivated and results-driven individual.
  • Excited to collaborate across all levels to help us shape the future of the business.
  • Willing to learn new industry and become an industry expert.

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