Founding Customer Success Manager
2 months ago
I am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions.
They're bootstrapped, super profitable and working with some of the biggest names out there.
They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with their 700 customers. This person needs to be hands on, strategic and show them CS best practise.
As their founding Customer Success Manager, you'll be the face of the business and help them grow their client base from 800k ARR TO 2M ARR.
You will be working in a small team of 10 and be in the central London office 4 times per week.
Role Overview:
The Customer Success Expert will play a pivotal role in driving customer satisfaction and retention. This individual will work closely with the product team and leverage their expertise to enhance the overall customer experience.
Must-Haves:
- Act as a Customer Success (CS) expert, potentially with experience as a #2 to a "Head of" in a similar role.
- Thrive in a product-led environment, demonstrating a deep understanding of product offerings.
- Possess a proactive mindset and a track record of implementing initiatives that drive company growth.
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Manager
1 week ago
London Area, United Kingdom Builder.ai Full timeAbout BuilderWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...
-
Customer Success Manager
6 days ago
London Area, United Kingdom Builder.ai Full timeAbout Builder We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...
-
Customer Success Manager
1 week ago
London Area, United Kingdom Builder.ai Full timeAbout BuilderWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...
-
Customer Success Manager
4 days ago
London Area, United Kingdom Builder.ai Full timeAbout BuilderWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.Builder.ai was voted as one of...
-
Customer Success Manager
4 days ago
London Area, United Kingdom Builder.ai Full timeAbout BuilderWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.Builder.ai was voted as one of...
-
Customer Success Manager
4 days ago
London Area, United Kingdom Builder.ai Full timeAbout Builder We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...
-
Customer Success Manager
6 days ago
London Area, United Kingdom CHEQ Full timeCHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.CHEQ...
-
Customer Success Manager
6 days ago
London Area, United Kingdom CHEQ Full timeCHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.CHEQ...
-
Customer Success Manager
6 days ago
London Area, United Kingdom CHEQ Full timeCHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics. CHEQ...
-
Senior Customer Success Manager
2 months ago
London, United Kingdom Propel Full timeI am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions. They're bootstrapped, super profitable and working with some of the biggest names out there. They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with...
-
Customer Success Manager, Corporate Sector
1 month ago
London Area, United Kingdom Tadaweb Full timeTadaweb is a Series-B venture funded technology company founded and based in Luxembourg with offices in UK, France, Canada and USA. Founded 11 years ago, Tadaweb's mission is to make the world safer by empowering the human mind with the right information at the right time. Tadaweb offers a SaaS platform that makes OSINT investigations more effective and...
-
Customer Success Manager, Corporate Sector
2 months ago
London Area, United Kingdom Tadaweb Full timeTadaweb is a Series-B venture funded technology company founded and based in Luxembourg with offices in UK, France, Canada and USA. Founded 11 years ago, Tadaweb's mission is to make the world safer by empowering the human mind with the right information at the right time. Tadaweb offers a SaaS platform that makes OSINT investigations more effective and...
-
Customer Success Manager, Corporate Sector
1 month ago
London Area, United Kingdom Tadaweb Full timeTadaweb is a Series-B venture funded technology company founded and based in Luxembourg with offices in UK, France, Canada and USA. Founded 11 years ago, Tadaweb's mission is to make the world safer by empowering the human mind with the right information at the right time. Tadaweb offers a SaaS platform that makes OSINT investigations more effective and...
-
Customer Success Manager
1 month ago
London, United Kingdom Smartsheet Full timeSmartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted Smartsheet...
-
Customer Success Manager
6 days ago
London, United Kingdom Replai Full timeFounded in 2019, Replai is the world’s first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibrate their creatives so they can maximize growth. Replai partners with some of...
-
Customer Success Manager
2 months ago
London, United Kingdom Replai Full timeFounded in 2019, Replai is the world’s first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibrate their creatives so they can maximize growth. Replai partners with some of...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Replai Full timeFounded in 2019, Replai is the world’s first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibrate their creatives so they can maximize growth. Replai partners with some of...
-
Customer Success Manager
6 days ago
London Area, United Kingdom Doceree Full timeDoceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.We are a Series B start-up backed by top VCs:...
-
Customer Success Manager
6 days ago
London Area, United Kingdom Doceree Full timeDoceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.We are a Series B start-up backed by top VCs:...