CRM Business Analyst

3 weeks ago

London Area, United Kingdom Singer Capital Markets Full time

About Singer Capital Markets:


Singer Capital Markets is a boutique investment bank in the UK Small and Mid-Cap market providing advice to small and medium sized companies on their corporate and financing requirements. We are a privately-owned company made up of c.115 professionals based near the Bank of England.


Main purpose:


The Business Analyst is an operational role supporting the Head of Project Management in the delivery of multiple and varied business improvement projects, as well as providing day-day support to end-users of technology systems.


Key responsibilities:


  • Work with the business to elicit, document and analyse requirements, using a variety of techniques including workshops, user stories, process mapping, prototyping and visualisation
  • Maintain, contribute to and manage priorities of task lists in project management software
  • Provide end user support for the CRM (Salesforce) and related applications across the firm
  • Liaise between software vendors and the business to resolve issues, raise support requests, manage upgrade schedules, propose enhancements and keep abreast of future Roadmap schedules
  • Manage user acceptance processes; formulating test plans to ensure solutions or software upgrades are fit for purpose and operationally sustainable
  • Deliver training on new systems, existing systems, upgrades, process improvements, etc. including creating and maintaining user guides
  • Utilise out-of-box functionality within Salesforce to provide solutions, create workflow automations and improve synergy across departments
  • Creation and analysis of management information using data reports generated from internal systems, MS Excel and Power BI
  • Take opportunities to improve user engagement with technology systems, provide advice on best practices and promote the benefits
  • Remain abreast of all relevant regulatory obligations as they apply

  • CRM Analyst

    4 weeks ago

    London, United Kingdom Harnham Full time

    **CRM ANALYST** **£45,000 - £55,000** **LONDON** A great opportunity to work for a gaming giant as a CRM Analyst! **THE COMPANY** This company is a world leader in sports betting and gaming. Owning some of the most well-known brands in the industry, this is a great opportunity to work with a high volume of customers and a large dataset. **THE...

  • CRM Analyst

    4 weeks ago

    London, United Kingdom Understanding Recruitment Full time

    **CRM Analyst** A fresh and exciting chance has arisen for a CRM Analyst to become part of a growing team that helps one of UK's largest Cancer charity. The CRM Analyst will play a crucial role in supporting the technical development and management of the CRM system, with a focus on the data processes. This includes overseeing scheduled ETL imports and...

  • Senior CRM Analyst

    4 weeks ago

    London, United Kingdom Harnham Full time

    **SENIOR CRM ANALYST** **£38,000 - £50,000** **REMOTE** **THE COMPANY** An opportunity to work for a leading UK retailer and play a key role in their CRM function. **THE ROLE** The successful CRM Analyst responsibilities will include: - Utilising Salesforce to design and develop customer selections, drive the customer engagement to improve customer...

  • CRM and Data Business Analyst

    4 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team.Reporting into the Senior CRM & Customer Service Ops Manager, you will:Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and aligned...

  • CRM and Data Business Analyst

    3 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team. Reporting into the Senior CRM & Customer Service Ops Manager, you will: Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and...

  • CRM and Data Business Analyst

    3 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team. Reporting into the Senior CRM & Customer Service Ops Manager, you will: Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and...

  • CRM and Data Business Analyst

    4 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team.Reporting into the Senior CRM & Customer Service Ops Manager, you will:Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and aligned...

  • CRM and Data Business Analyst

    4 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team.Reporting into the Senior CRM & Customer Service Ops Manager, you will:Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and aligned...

  • CRM and Data Business Analyst

    4 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team.Want to apply Read all the information about this position below, then hit the apply button.Reporting into the Senior CRM & Customer Service Ops Manager, you will:Design, plan and...

  • CRM and Data Business Analyst

    2 days ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team. Reporting into the Senior CRM & Customer Service Ops Manager, you will: Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and...

  • CRM and Data Business Analyst

    1 day ago

    London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team. Reporting into the S enior CRM & Customer Service Ops Manager, you will: Design, plan and oversee the implementation of optimal data workflow solutions which are consistent and...

  • CRM and Data Business Analyst

    4 days ago

    City of London, Greater London, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of CRM and Data Business Analyst is an important part of the team. Want to apply Read all the information about this position below, then hit the apply button. Reporting into the Senior CRM & Customer Service Ops Manager, you will: Design, plan...

  • IT Business Analyst

    2 weeks ago

    London, Greater London, United Kingdom BCT Resourcing Full time

    IT Business Analyst London Market Insurance Salesforce/ CRM Hybrid Working 6 month Contract£600 £640 per day A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project...

  • IT Business Analyst

    4 weeks ago

    City of London, Greater London, United Kingdom Oliver James Associates Ltd. Full time

    *** IT Business Analyst - London Market Insurance - Salesforce/ CRM - Hybrid Working - 6 month Contract *** A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project...

  • Junior CRM Analyst

    2 days ago

    London, United Kingdom Jimmy Choo Full time

    Direct message the job poster from Jimmy Choo Recruiting for US, Canada, London, and Japan. Who You Are: As the Junior CRM Analust, you will sitwithin the Global CRM team, and use your creativity and initiative to provide reports and meaningful insights that will support Jimmy Choo’s customer strategy. As a successful candidate, you will play a key...

  • Business Analyst

    4 weeks ago

    London, United Kingdom Sphere Digital Recruitment Full time

    **Business Analyst** **Contract - 6 months - Outisde IR35** **Hybrid work model** **£400-450 per day DOE** A global media and events based business is looking to hire a Business Analyst to help deliver a new IT solution across their business. The Events company is a market leader in both the B2B and B2c space. This business is embarking on a period of...

  • Business Analyst

    1 day ago

    London Area, United Kingdom Anson McCade Full time

    Business Analyst / Solution OwnerCompany Overview: Our client is a leading global group of life-saving technology companies, listed on the FTSE 100, committed to fostering a safer, cleaner, and healthier future for all. Recognized as Britain’s most admired company, they address critical global challenges such as water scarcity, food security, preventable...

  • Business Analyst

    1 day ago

    London Area, United Kingdom Anson McCade Full time

    Business Analyst / Solution OwnerCompany Overview: Our client is a leading global group of life-saving technology companies, listed on the FTSE 100, committed to fostering a safer, cleaner, and healthier future for all. Recognized as Britain’s most admired company, they address critical global challenges such as water scarcity, food security, preventable...

  • Business Analyst

    1 day ago

    London Area, United Kingdom Anson McCade Full time

    Business Analyst / Solution Owner Company Overview: Our client is a leading global group of life-saving technology companies, listed on the FTSE 100, committed to fostering a safer, cleaner, and healthier future for all. Recognized as Britain’s most admired company, they address critical global challenges such as water scarcity, food security,...

  • Junior CRM Analyst

    5 days ago

    London Area, United Kingdom Jimmy Choo Full time

    Who You Are: As the Junior CRM Analust, you will sitwithin the Global CRM team, and use your creativity and initiative to provide reports and meaningful insights that will support Jimmy Choo’s customer strategy. As a successful candidate, you will play a key part in developing a better understanding of our customers and in driving the performance of...