Junior CRM Analyst
1 month ago
Who You Are:
As the Junior CRM Analust, you will sitwithin the Global CRM team, and use your creativity and initiative to provide reports and meaningful insights that will support Jimmy Choo’s customer strategy. As a successful candidate, you will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs.
What You’ll Do:
- Manage the timely production of global CRM and ensure these are delivered to relevant stakeholders with actionable insights.
- Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns; provide recommendations to increase ROI.
- Generate customer segments and bespoke contact lists to be used for multi-channel marketing campaigns.
- Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences.
- Actively contribute to the management of the CRM customer database (maintenance, cleansing, deduping, troubleshooting) and assist the regional teams in making the most of the CRM systems and reports.
- Support regional stakeholders with ad-hoc data analysis and data insights.
You’ll Need to Have:
- Degree in a quantitative discipline (e.g. Mathematics, statistics, economics, data science) or marketing
- Proven experience in a similar role or equivalent (Data/Insight/Research)
- Strong analytical skills and experience of working with large, complex data sets
- Full proficiency with Excel and PowerPoint
- Experience with SQL and data visualization tools
- spoken and written English
- detail-oriented with strong problem-solving skills
- to be a quick learner, with a taste for discovering new software’s and spotting data inconsistencies
- to work proactively and independently
- organizational skills with an ability to multitask
- to be a strong team player with excellent interpersonal and communication skills
- acumen with an affinity for retail, fashion, or luxury industry
We’d Love to See:
- Experience building dashboards in PowerBI
Our values - creative, open, and courageous
Equality, diversity and inclusion
At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe
success is a result that comes from our differences. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity.
Jimmy Choo Perks
- 25 days holiday
- Summer Fridays
- Product Allowance and Discounts
- Exclusive Employee Sales
- Private Healthcare
- Pension and Life Insurance
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