Performance Manager

Found in: Appcast UK C2 - 2 weeks ago

London Area, United Kingdom Mitie Full time

Join us and help deliver the exceptional, every day.


Help our Mitie team deliver with Pride and Purpose.


Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous improvement, we have the ideal opportunity for you


As a vital component of our team, you will use your comprehensive knowledge and abilities to generate exceptional value for our clients and ensure the efficient operation of their facilities and helpdesk services across an extensive range of sites.


At the core of the city, you will be stationed at the client's state-of-the-art London Campus, contributing to its seamless-running environment.


Working in collaboration with a larger Integrated FM team, you will become the subject matter expert for both the client and the account team. Providing support in the contractual delivery of services, tailored requirements, and the development of performance improvement strategies, this role offers outstanding prospects. As a people manager, you will lead a helpdesk admin function, ensuring top-level delivery while adhering to set KPIs, as well as managing, monitoring, and controlling costs to achieve financial targets.


Reporting to the Account Director, your role will be instrumental in building and maintaining key stakeholder relationships. Taking on a substantial role in evaluation and performance measurement, you will demonstrate expertise in contractual compliance, governance, management information, operational finance, and reporting.


Main Duties

  • Leading the helpdesk team, ensuring efficient delivery of admin function on the account, fantastic communication, timely resolution of issues, and continuous improvement of helpdesk processes.
  • Driving customer satisfaction through providing a high performing, best-in-class helpdesk function
  • Leading and managing the ISO44001 Collaborative Business Relationship Framework commitment
  • Monitor and drive key performance indicators across all service lines, identifying any areas for improvement and implementing corrective measures accordingly.
  • Oversee and manage compliance with contractual performance and governance requirements, including service level agreements and KPIs, to ensure exceptional service delivery.
  • Collation of monthly, quarterly, and annual reporting
  • Manage the performance of all PPM and RWs across all service lines
  • Regularly review and optimise the operation of the CAFM system, ensuring accurate and up-to-date information, certification and documentation all uploaded
  • Develop and implement performance improvement strategies for various service lines to enhance productivity, quality, efficiency, and customer satisfaction.
  • Analyse service delivery data to identify trends, problems, and opportunities, sharing insights with relevant parties and implementing improvements where necessary.
  • Maintain regular communication and relationships with all stakeholders – including clients and suppliers to gather feedback, address concerns, and promote positive working partnerships.
  • Collaborate with other teams to ensure seamless integration of systems and processes across the company.
  • Keep informed on regulatory changes, best practices, and industry developments to ensure the company remains at the forefront of facilities management excellence.
  • Customer Journey Audits - Measuring Performance and reporting back to service lines


Person Specification

  • Experience in facilities management with a focus on performance management, including experience managing a helpdesk team and people.
  • Proven track record of devising and implementing performance improvement plans and monitoring their outcomes.
  • In-depth knowledge of the CAFM system, KPIs, contractual performance measures, and industry standards.
  • Exceptional leadership skills with the ability to manage, motivate, and develop high-performing teams.
  • Strong data analysis skills with a focus on translating findings into actionable insights and improvements.
  • Excellent communication and stakeholder management skills.
  • Familiarity with relevant health and safety regulations. IOSH advantageous.
  • Relevant professional qualification in facilities management or related field (e.g. BIFM, IWFM, etc.) is desirable.


Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.


Join our Mitie Team.

  • Performance Manager

    Found in: Whatjobs ES C2 - 6 days ago

    London Area, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous...

  • Senior Performance Media Buyer

    2 weeks ago

    London, United Kingdom DFO Global Performance Commerce Limited Full time

    **ABOUT US**: Global Performance Commerce (GPC) is on a mission to deliver superior marketing and products. GPC needs people that love: - Performance marketing - E-commerce - Brand building **ABOUT THE POSITION**: This position is for highly experienced media buyers that can scale traffic in one or all of the major digital platforms: Facebook, Instagram,...

  • Performance Manager

    2 weeks ago

    London, United Kingdom Mitie Full time

    Job Description Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management,...

  • Performance Manager

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous...

  • Performance Manager

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day.Help our Mitie team deliver with Pride and Purpose.Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous...

  • Performance Manager

    2 weeks ago

    London, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous...

  • Performance Planning Manager

    Found in: Appcast UK C C2 - 1 week ago

    London Area, United Kingdom Silverdrum Full time

    Join a dynamic media agency as a Planning Manager (Performance), across a luxury automotive account.You'll drive the performance of a major account within the automotive industry, focusing on creating personalized consumer relationships to boost brand equity and sales.The role requires a mix of performance planning and client leadership abilities and will...

  • Performance Planning Manager

    Found in: Appcast UK C2 - 1 week ago

    London Area, United Kingdom Silverdrum Full time

    Join a dynamic media agency as a Planning Manager (Performance), across a luxury automotive account.You'll drive the performance of a major account within the automotive industry, focusing on creating personalized consumer relationships to boost brand equity and sales.The role requires a mix of performance planning and client leadership abilities and will...

  • Performance Planning Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    London Area, United Kingdom Silverdrum Full time

    Join a dynamic media agency as a Planning Manager (Performance), across a luxury automotive account.You'll drive the performance of a major account within the automotive industry, focusing on creating personalized consumer relationships to boost brand equity and sales.The role requires a mix of performance planning and client leadership abilities and will...

  • Performance Planning Manager

    Found in: Whatjobs ES C2 - 6 days ago

    London Area, United Kingdom Silverdrum Full time

    Join a dynamic media agency as a Planning Manager (Performance), across a luxury automotive account. You'll drive the performance of a major account within the automotive industry, focusing on creating personalized consumer relationships to boost brand equity and sales. The role requires a mix of performance planning and client leadership abilities and will...

  • Project Manager

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom BMS Performance Full time

    BMS Project Manager/Engineer Opportunity to work for a leading energy management services solution Innovative collaborative working environment with Hybrid working Excellent mix of projects with full order book Company Overview: Our client is a leading provider of innovative building management solutions, specializing in state-of-the-art Building...

  • Project Manager

    2 weeks ago

    London, United Kingdom BMS Performance Full time

    BMS Project Manager/Engineer Opportunity to work for a leading energy management services solution Innovative collaborative working environment with Hybrid working Excellent mix of projects with full order book Company Overview: Our client is a leading provider of innovative building management solutions, specializing in state-of-the-art Building...

  • Manager of Performance Management

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Intelligent Change Full time

    We are seeking a dynamic and results-driven Amazon Marketplace Manager to join our team and help us take our Amazon channel to the next level.  If you know the Amazon marketplace inside out and thrive on driving growth – all while helping empower countless individuals to transform their lives for the better – then this is for you! The ideal candidate...

  • Manager of Performance Management

    2 weeks ago

    London, United Kingdom Intelligent Change Full time

    We are seeking a dynamic and results-driven Amazon Marketplace Manager to join our team and help us take our Amazon channel to the next level.  If you know the Amazon marketplace inside out and thrive on driving growth – all while helping empower countless individuals to transform their lives for the better – then this is for you! The ideal candidate...

  • Communications Manager

    2 weeks ago

    London, United Kingdom Nest Performance Full time

    Accountable for achieving client performance goals End-to-end campaign management from creation, optimisation, budget pacing and reporting Analysing campaign performance as well as market trends to provide clients with insights and recommendations Build and present client proposals to drive incremental spend opportunities for their accounts Creation,...

  • Temporary Product Manager

    3 days ago

    London, United Kingdom 7days Performance Full time

    7days Performance is a major online gambling business based in the UK. Own the product development from conception to launch, - Collaborate with the project manager, developers and testers to deliver good-quality results. 3+ years of experience in similar role in the IT industry, - 6+ years of experience in the IT-related industries (other roles), -...

  • Temporary Product Manager

    Found in: Jooble UK C2 - 3 days ago

    London, United Kingdom 7days Performance Full time

    7days Performance is a major online gambling business based in the UK. Own the product development from conception to launch, - Collaborate with the project manager, developers and testers to deliver good-quality results. 3+ years of experience in similar role in the IT industry, - 6+ years of experience in the IT-related industries (other roles), -...

  • Account Manager

    2 weeks ago

    London, United Kingdom Nest Performance Full time

    Develop tailored account plans for each account to ensure you have an ongoing plan which focuses on how you will grow the relationship in terms of revenue and product/service diversity, and how you plan to retain the account. Identify growth opportunities across your portfolio and present back to clients in a compelling way Act as the face of the agency...

  • Governance & Performance Manager

    2 weeks ago

    London, United Kingdom Oliver James Associates Ltd. Full time

    Performance & Governance Analyst - London market insurer London - Hybrid working I'm currently working with a London market insurer that are looking for a talented individual to join their Performance and Governance team. Liaising with teams across both group and local teams to gain an understanding of how teams operate and their performance Establish...

  • Manager of Performance Management

    2 weeks ago

    London, United Kingdom Carbon 60 Full time

    Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for an EHS Manager within the Quality Team. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This EHS Manager position is on a permanent basis and has become available due to continued...