Fraud Case Investigator

3 weeks ago


Edinburgh, United Kingdom InterQuest Group Full time

Job Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.


Key Responsibilities:

  • Conduct robust investigations in line with Payment Service Regulations.
  • Support scam victims with education and aftercare.
  • Review fraud complaints, prioritizing fair outcomes for customers.
  • Deliver tailored services for vulnerable customers.
  • Engage with stakeholders and make autonomous decisions.
  • Identify and escalate control risks.


Required Qualifications & Skills:

  • Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.
  • Banking/financial experience, particularly in UK Banking Risk/Fraud.
  • Knowledge of complaint handling and the Financial Ombudsman.
  • Ability to manage heavy workloads with minimal supervision.
  • Excellent communication skills with a customer-centric approach.



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