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Customer Service Advisor

3 months ago

Nottingham, United Kingdom Experian Full time
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Company Description

Key Info

Full & Part-time roles available
Start date - 5th August 2024
All roles will begin with 12 weeks of classroom based training running from 09:00AM - 17:30PM at our office in NG2.
Following completion of training, this will move to a hybrid working model with 2 days per week in the office.
Rotational shift pattern Monday - Saturday (8am/7:15pm).
Job Description

About the Role

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will have the opportunity to make a positive difference to the lives of our customers.

Using your strong communication and written skills you will be guiding customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

Support customers with queries via inbound telephone calls, emails or our live webchat facility
Complete an average of 25-30 customer calls per day
Provide a great and memorable customer experience
Understand regulatory requirements and remain compliant
Continue to develop skills and knowledge
Qualifications

Qualifications

Proven experience & passion for delivering an outstanding customer experience
Experience of working in a target driven environment
A high level of resilience communicating with customers
Excellent verbal and written communication
A collaborative work ethic

We will teach you the rest with our fantastic training programme and ongoing coaching.

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Experian Careers - Creating a better tomorrow together