Technical Program Manager
3 weeks ago
Summary of the role:
We are seeking a seasoned Technology Program Manager to take the helm of extensive operational changes and improvements across our international landscape. This role calls for a proactive leader capable of driving significant transformation and optimizing processes at a global scale. The ideal candidate will manage a diverse array of projects ranging from strategic analysis to hands-on resource coordination and stakeholder management.
As part of your duties, you will be responsible for:
- Strategic Leadership and Execution: Lead and execute a variety of international projects including but not limited to Japan Remittance process improvements, India laptop SWAT analysis, CCP Dedicated Support enhancement, and the strategic planning for new campus transitions.
- Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
- Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals.
- SWAT Analysis: Conduct SWAT (Strengths, Weaknesses, Opportunities, Threats) analyses to identify strategic improvement opportunities across technologies and processes.
- Resource Coordination: Efficiently allocate and manage resources to ensure that projects are completed within timelines and budgets.
- Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services.
- Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects.
- Reporting and Analysis: Develop comprehensive reports detailing the progress, hurdles, and milestones of ongoing projects, including strategic recommendations for future improvements.
Qualifications and experience we consider to be essential for the role:
- Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.
- Minimum of 7 years of experience in program management, preferably in a technology-driven environment.
- Proven track record of managing complex international projects and leading transformation initiatives.
- Strong analytical and problem-solving skills, with experience conducting SWAT analyses.
- Exceptional communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Demonstrable ability to manage and influence diverse stakeholder groups across multiple regions.
- Proficiency in project management software and tools.
Example Programmes you will be working on:
- Enhance remittance process.
- Overhaul the laptop provisioning process in India through a SWAT initiative.
- Implement a dedicated support structure for CCP.
- Develop and execute a workforce strategy for engineers in India.
- Manage the transition to a new campus in India.
- Upgrade workstations internationally.
- Oversee the UK migration project.
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