Contact Centre Solution Architect
3 weeks ago
Contact Centre Solution Architect - kore.ai
Whitehall Resources require a Contact Centre Solution Architect to work with a key client on an initial 6 week contract.
*This role is fully remote.
*This role will require the successful candidate to work through an FCSA accredited umbrella company.
Contact Centre Solution Architect - kore.ai
Job Description:
As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience.
Responsibilities:
Solution Design and Architecture:
• Collaborate with stakeholders to gather and analyze business requirements for contact center solutions.
• Strategic Solution Design: Lead the design and architecture of complex conversational AI solutions using Kore.ai's platform, considering long-term scalability, performance, and maintainability.
• Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices.
• Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics.
Technology Evaluation and Selection:
• Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards.
• Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions.
Integration and Implementation:
• Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services.
• Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes.
Performance Optimization and Scalability:
• Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning.
• Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions.
Security and Compliance:
• Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2.
• Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy.
• Documentation and Knowledge Sharing:
• Document solution architecture, design decisions, configurations, and technical specifications.
• Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies.
Skills and qualifications:
• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• 15+ Years of Experience: Extensive experience in software development, architecture, and solution design, with a focus on conversational AI, chatbots, and related technologies.
• Expertise: Deep knowledge and hands-on experience with Kore.ai's platform, including its features, capabilities, APIs, and integrations.
• In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM).
• Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
• Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions.
• Proficiency in system integration techniques, APIs, web services, and middleware technologies.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.
Preferred Qualifications:
• Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
• Experience with Agile or DevOps methodologies for software development and deployment.
• Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement.
• Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements.
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our...
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect.This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect.This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect.This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....
-
Contact Center Solution Architect
3 weeks ago
United Kingdom hubbado Full timeContact Center Solution Architect. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our...
-
Contact Center Solution Architect
3 weeks ago
United Kingdom J&C Associates Ltd Full timeWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Contact Center Solution Architect Duration: 6 weeks Location: Remote Job Description: : As a Contact Center Solution Architect, you will be responsible for designing and implementing...
-
Claims Call Centre Team Leader
1 week ago
United Kingdom Contact Centre Monthly Full timeClaims Call Centre Team Leader UK home based remote working £27,500 Do you have experience as a Call Centre Team Leader in an Insurance Claims environment? Do you enjoy managing, coaching and working in a collaborative team? The role as aClaims Call Centre Team Leader : Managing a team of Claim Handlers Driving performance of the team Ensuring the KPIs...
-
Solutions Architect
20 hours ago
United Kingdom Parkdean Resorts Full timeWe have an exciting opportunity for a Digital Solution Architect to join the teamAs a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Solutions Architect
2 days ago
united kingdom Parkdean Resorts Full timeWe have an exciting opportunity for a Digital Solution Architect to join the teamAs a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Solutions Architect
2 days ago
United Kingdom Parkdean Resorts Full time €60,000 - €70,000We have an exciting opportunity for a Digital Solution Architect to join the team As a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Solutions Architect
14 hours ago
United Kingdom Parkdean Resorts Full timeWe have an exciting opportunity for a Digital Solution Architect to join the teamAs a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Solutions Architect
13 hours ago
United Kingdom Parkdean Resorts Full timeWe have an exciting opportunity for a Digital Solution Architect to join the team As a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Solutions Architect
2 days ago
United Kingdom Parkdean Resorts Full time €60,000 - €70,000We have an exciting opportunity for a Digital Solution Architect to join the team As a Solution Architect - Digital, you will be implementing the IT architecture strategy, ensuring alignment and delivery of strategic business goals and objectives. You will be part of the Architecture team and will be responsible for the implementation of digital solutions...
-
Technical Architect/Solution Architect
3 weeks ago
United Kingdom RBW Consulting Full timeThis position entails overseeing and governing the architectural aspects of designing, constructing, and enhancing reusable, robust and accessible IT services and functionalities.Key responsibilities include:to the formulation and distribution of IT strategy in conjunction with the technology and the leadership team.in the establishment and maintenance of IT...
-
Solutions Architect
4 weeks ago
United Kingdom hubbado Full timeSolution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions....
-
Solutions Architect
4 weeks ago
United Kingdom hubbado Full timeSolution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions....
-
Solutions Architect
4 weeks ago
United Kingdom hubbado Full timeSolution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions....
-
Solutions Architect
4 weeks ago
United Kingdom hubbado Full timeSolution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions....
-
Solutions Architect
4 weeks ago
United Kingdom hubbado Full timeSolution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions....
