BA Service Lead

3 weeks ago

London, United Kingdom Arcadis Full time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

As the BA Service Lead for the Mobility Technical Advisory business, you will support the tenfold growth of the service line through organic and inorganic means over the next five years. You will need to develop the capability and capacity required ot meet market needs, particularly in the New Mobility arena. This will involve the optimisation of the Global Excellence Centres (GEC) based outside of the UK&I across the entire service line.

Role accountabilities:

Work with the UK Growth Team to identify current and future market opportunities
Work with the Global Service Director to identify acquisition opportunities
Work with Business Area (BA) leadership and set strategy and long-term requirements for skills and capabilities for service line and plays active role in ensuring L&D is delivered in BA
Play lead role in realizing the benefits associated with the Service Line strategy and associated projects
Embed sustainability into the delivery of our services, add additional value to our clients
Lead BA Service community, leading them through service transformation and change to enable strong service excellence culture and accelerated transformation
Set & ensure the highest standards of Service quality, leading to client satisfaction and repeat business
Accountable for implementing standards across BA and setting appropriate governance and assurance to ensure optimal usage and compliance
Create an environment for adoption of best practice, working with BA leadership team
Feedback to Global Service Director for continuous refinement and optimization of the service line processes
Create environment for and deploy automated solutions to repeatable processes which improve efficiency and lower our cost of delivery for Service Line
Bring consistent application to BA of optimal use of GEC’s, digital tools and data for the service line
Implement and embed digital service offerings to meet client need and create market differentiation

Work with the BA Country Director, Operations Directors, Sales Director to implement Global Service Strategy
Work with Global Service Director to influence and develop service roadmap and development projects contained within it
Work with BA Director to implement agreed plan to realize expected benefits
Worth with BA Quality Manager to assure compliance with service standards

Qualifications & Experience:

Bachelor or Master's degree
At least 10+ years of experience leading and growing a significant business function within a multinational engineering or professional services firm.
Able to inspire multi-disciplinary teams around a common purpose and demonstrate significant leadership capability.
Proven track record of developing and implementing services strategies to drive growth, capability development, standardization and automation across the UK and working collaboratively with multiple geographies.
Demonstrate significant leadership capability and the ability to inspire geographically dispersed teams around a common set of processes, procedures, systems, and tools.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

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