Family Care Programme Administrator

2 months ago

London Area, United Kingdom Bright Horizons UK Full time

Job Title: Family Care Programme Administrator (CIPD HR Administrator)

Salary: £30k-£33k doe

Hours: 37.5 per week / Monday-Friday / Office based with flexibility (WFH 1 day per week)

Job Type: Permanent / Full Time

Location: Goldman Sachs London Office


Closing Date for this role: 17/5/24


The Role:

To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.


What You Will Be Doing:

  • Owning and managing the Parenting mailbox
  • Acting as the initial point of contact for all parenting policy and process queries
  • Maintaining employee’s parenting mailbox files
  • Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice
  • Initiating parenting leave process upon receipt of employee notification to take the leave
  • Escalating complex cases to Family Care Program Lead in timely manner
  • Advising on and signposting to firm’s offerings and services relevant to parenting population
  • Managing the administrative requirements of the parenting leave processes including evidence and record keeping
  • Managing weekly parenting communications
  • Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner
  • Updating parenting data trackers
  • Assisting employees with SMP1 Form processing
  • Utilising the firm’s systems to fact find and resolve queries proactively
  • Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage communications as appropriate
  • Updating internal intranet as and when required
  • Updating Parenting Meetings agenda and note taking
  • Support with Family Care Programme documents and collateral review
  • Supporting with the year-end activities in partnership with other business functions


What We Are Looking For:

  • Experience in a similar HR support role
  • Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment
  • HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support
  • Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
  • High level of computer literacy


Qualifications:

  • Qualification – CIPD Level 3 (Minimum)


Personal Attributes:

  • Strong organisational and communication skills, and attention to detail
  • Strong team player and self-starter, with excellent initiative
  • Highly motivated and driven while making positive impact and meeting deadlines
  • Ability to build trust and strong relationships
  • Ability to work collaboratively as part of wider team
  • Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude
  • Flexibility to adapt to the evolving needs of the role and the firm



Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

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