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Family Care Programme Administrator

5 months ago

London, United Kingdom Bright Horizons Full time

Job Title: Family Care Programme Administrator (HR Administrator)

Salary: £30k-£33k doe

Hours: 37.5 per week / Monday-Friday / Office based with flexibility of WFH 1 day per week

Job Type: Permanent / Full Time

Location: Goldman Sachs London Office

Closing Date for this role is Friday 24th May

The Role:

To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.

What You Will Be Doing:

Owning and managing the Parenting mailbox

Acting as the initial point of contact for all parenting policy and process queries

Maintaining employee’s parenting mailbox files

Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice

Initiating parenting leave process upon receipt of employee notification to take the leave

Escalating complex cases to Family Care Program Lead in timely manner

Advising on and signposting to firm’s offerings and services relevant to parenting population

Managing the administrative requirements of the parenting leave processes including evidence and record keeping

Managing weekly parenting communications

Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner

Updating parenting data trackers

Assisting employees with SMP1 Form processing

Utilising the firm’s systems to fact find and resolve queries proactively

Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage comms as appropriate

Updating internal intranet as and when required

Updating Parenting Meetings agenda and note taking

Support with Family Care Programme documents and collateral review

Supporting with the year-end activities in partnership with other business functions

What We Are Looking For:

Experience in a similar HR support role

Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment

HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support

Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines

High level of computer literacy

Qualifications:

Qualification – CIPD Level 3 (Essential)

Personal Attributes:

Strong organisational and communication skills, and attention to detail

Strong team player and self-starter, with excellent initiative

Highly motivated and driven while making positive impact and meeting deadlines

Ability to build trust and strong relationships

Ability to work collaboratively as part of wider team

Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude

Flexibility to adapt to the evolving needs of the role and the firm

We look forward to receiving your application