Key Account Manager

4 days ago

London Area, United Kingdom Diverse Fine Food Full time

If you continue to ‘wait until you’re ready’ you’ll be waiting for the rest of your life 


Role Overview: 

The Key Account Manager is a new and pivotal role within Diverse Fine Food, integral to our growth strategy. You will manage key customer accounts across various sectors, including Fine Food Retail, Hotels, Cafes, Delis, Travel, Restaurants, and Bars, with the aim of retaining and expanding both relationships and revenue. 


In addition to managing existing accounts, you will also be responsible for generating new business. Many accounts will have previously traded with us at a low level or in the past, so this is not typically a cold-calling scenario but will still requires focus and tenacity 


You will be expected to meet business targets for both existing and new customers. Support will be provided through collaboration with colleagues and brand owners. As an active and vocal team player, you will share best practices and champion our brands. The role focuses on expanding distribution and building strong, value-adding relationships with customers. 


Key Responsibilities: 


  • Collaborate with brands to deliver new distribution through face-to-face engagement with trade customers. 
  • Develop and achieve commercial objectives for key customers, focusing on ROS and distribution. 
  • Build relationships with key contacts, including trade staff, buyers, and influencers. 
  • Prepare joint business plans and long-term strategies with customers. 
  • Proactively identify and drive new business opportunities. 
  • Organise tastings at key customer locations by working closely with the relevant brand partners. 
  • Participate in events to promote Diverse Fine Food and its brands. 
  • Track and report sales by account/brand to identify and address issues and opportunities. 
  • Use our CRM system to report customer/lead contact and develop future business pipelines and activity reports. 


We’re looking for someone who is: 


  • Confident with strong communication skills. 
  • Personable and a natural networker with good interpersonal skills. 
  • Proactive with a solution-oriented mindset. 
  • Resilient and capable of learning from setbacks. 
  • Self-motivated, driven, and goal-oriented. 
  • Willing to get involved and grow the business. 
  • Able to work proactively and independently. 
  • Excellent in organizational and time management skills. 
  • Proficient in Microsoft Office. 
  • A flexible approach to working hours to meet the needs of the business and the individual 


Experience Requirements: 


  • Essential: Field sales/account management experience. 
  • Desirable: Background in retail/sales/hospitality (not essential). 


Salary & Package: 


  • Competitive salary. 
  • Company car allowance. 
  • Performance-related sales bonus. 
  • Laptop & phone. 
  • 20 holiday days + 8 bank holidays per annum. 
  • 2 extra days off (Birthday and Volunteering Day). 
  • Pension. 
  • Amazing food & drink samples. 
  • Diverse & brand merchandise. 
  • Climate positive workforce (we offset your personal carbon footprint). 


As an equal opportunities employer, Diverse Fine Food is committed to the equal treatment of all current and prospective employees. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Diverse Fine Food 

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