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Senior Information Technology Support Engineer

2 months ago

Somerset, United Kingdom Talent Full time

  • 6 month contract within the public sector
  • Hybrid working – Somerset base
  • £500 - 600 per day Inside IR35
  • Active SC Clearance required

Senior IT Support Engineer

Our public sector client is looking for a Senior IT Support Engineer to join their support team. As the Senior IT Support Engineer, you will be responsible for the support of end user computing and infrastructure, as well as providing senior technical support of applications and services and managing escalated incidents.

Skills and Experience

  • Has practical experience in live support environment, supporting Windows Operating Systems in a live environment
  • Strong communication skills and the ability to present to staff at the appropriate level
  • Have experience of leadership and staff development in a technical/support team environment). Experience of directing others to undertake tasks.
  • Planning and organisational skills to effectively deliver requirements
  • Expert technical experience with Active Directory and Group Policy
  • Expert technical experience with MECM/SCCM or similar Systems Management Tools
  • Experience with Citrix Virtual Apps and Desktops or with other Virtual Desktop Technologies
  • Experience in supporting Office365, OneDrive, Teams and Modern Web Browsers in a live environment.
  • Expert experience in supporting hardware, fault diagnosis and configuration.
  • Knowledge of networking concepts and VPN’s
  • Has evidence and can demonstrate good problem solving skills.
  • Excellent customer facing skills.
  • Expert experience in software packaging for deployment (MSI, EXE, MSIX, App-V, PSADT)
  • Experience in PowerShell scripting
  • Experience in using and administering Virtual Machines (Hyper-V, VMWare, etc)
  • Experience in supporting Audio Visual equipment including Video Conferencing and Surface Hubs
  • Experience in managing major projects i.e. software rollouts/ hardware refresh through to successful outcome
  • ITIL Foundation Certificate in IT Service Management
  • Experience with Fortinet products
  • Experience within Microsoft Azure and Amazon AWS

Day to Day

  • Ensuring incidents are resolved within SLA target.
  • Change Ownership role, monitoring the progress of Change Requests from logging stage to completion and taking appropriate action to ensure requests are delivered on time and to customer satisfaction.
  • Supporting Problem Management by overseeing the provision of solutions to problems in a timely manner.
  • Define and maintain the organisation’s computer design/configuration models and ensure they meet the computer systems functional, performance and security requirements.
  • Using tools to investigate, diagnose and resolve complex and/or high risk problems to maintain service level agreement levels, referring to users, other staff, the Service Desk and suppliers as necessary. This also involves analyzing persistent problems and providing long term pro-active fixes and route cause analysis.
  • Provide Second Line technical expertise support to other technical Operational teams and Project Teams as required.
  • Carry out complex configuration/installation/build and reconfiguration of Computers, Laptops, Applications and Meeting Room Equipment for business as usual changes or projects as required
  • Ensure the technical and security requirements are adhered to and make recommendations on improvements.

** MUST hold active SC Clearance **

Next Steps

If you have the relevant experience and hold active SC Clearance, please apply with your up to date CV and I will endeavour to get back to you.