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Floor Manager

3 months ago

Cannock, United Kingdom Nike Full time
Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Nike Cannock is looking for a Floor Manager to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our coaches specialize in one business area but will support cross-functionally:

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
Being responsible for monthly initiative launches
Using our reporting tools to make the best commercial decisions
Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership, you will oversee the hiring processes including onboarding
Being responsible for store scheduling
Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

One of the best compensation and benefits packages in the industry
Opportunity for quarterly performance-based bonus
A supportive team that values Diversity, Equity & Inclusion
A career at a company at the forefront of the sports and fashion industry.
Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
Ability to coach and develop a strong team
Effective communicator, brand ambassador, and innovative leader.
Demonstrated ability to apply product sales techniques.
Flexible with scheduling and available to work retail hours (9am - 10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online

We are waiting for you

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Benefits

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.