Field Training Manager

Summary

The Field Training Manager (FTM) is responsible for leading and managing processes, as well as developing, administering, and facilitating training curriculum for a variety of audiences using adult learning strategies and experiential learning opportunities for the Datacenter Physical Security program. The FTM will deliver training as well as manage project teams and will closely collaborate with the Field Training Officers (FTO) and members of the Global Training Team. Training is highly varied and is delivered in a variety of forums including in-person and web-based, both domestically and internationally. The role also requires assigning and reviewing training, documentation, preparation, maintenance, and presentation of training reports, metrics to members of the operational management team and the client, as well as assists with new employee onboarding. The FTM will also engage on wider security projects across the program as a subject matter expert.

Essential Functions

1. Drive training goals and deliverables across Operations to ensure alignment with program objectives.
2. Consult Regional Security Managers to determine trends and regional training needs.
3. Plan, prepare, and facilitate training in conjunction with FTOs for security officers, supervisors, site-based management teams, and Headquarters-based teams on security functions, processes, responsibilities, technologies and more, considering variances in cultural learning styles and time zones.
4. Travel domestically and internationally for up to 40% of the time.
5. Develop, edit, and facilitate training material and presentations according to the Core Training Plan and Datacenter Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor-led PowerPoint presentations, and written assessments.
6. Maintain a documentation review cycle to ensure content remains accurate and up to date with processes and procedures and Datacenter Physical Security branding.
7. Serve as training team representative on projects with operations personnel and other Subject Matter Experts throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements.
8. At the direction of the Regional Training and Development Manager, assign training in the Core Training Plan and the Securitas Learning Management System.
9. Conduct weekly, monthly, and quarterly reviews and audits, in collaboration with the FTOs and training team members to ensure all program staff are compliant with the required Statement of Work on training and provides monthly status reports.
10. Complete site visits and in-person training through the region and globally if required.
11. Perform tasks and duties of a similar nature and scope as required for assigned office.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.
• Must have a reliable means of communication.
• Must have a reliable means of transportation (public or private)
• Must have the legal right to work in the country where the position is located.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or equivalent.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE:

• Bachelor’s Degree and 3 years of training related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 3-5 years of experience in training program development and implementation or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• 1-3 years of management experience.
• Bachelor’s degree in training, education or a related field preferred.
• Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel.
• Experience working in security, military, or law enforcement a plus.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Effective process, management and leadership skills to include working with a geographically distributed team.
• Excellent organizational skills and extremely high attention to detail.
• Effective time management to deliver projects on time and that meet expectations.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction, and partner with stakeholders for clarification when needed.
• Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
• Capability to work under pressure while maintaining a professional image and approach with both internal and external customers.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to quickly learn and utilize new techniques and technologies as required.
• Ability to exercise independent judgment and decision-making skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to plan and lead training sessions and confidently chair other such business meetings.
• Prepared to travel with flexibility and a short notice to support the business.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• May be required to work in an active construction environment.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle in the performance of duties.
• Must be available for domestic and international travel up to 40% of the time.
• Required ability to adjust schedule and working hours regularly when necessary to meet operational needs.
• The ability to maintain composure when dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Required ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Computer usage which may include prolonged periods of data entry.
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs, walking up inclines and on uneven terrain.
• Occasionally reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Regular talking and hearing.