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Technical Services Team Lead

2 months ago

Bracknell, United Kingdom PaperCut Software Full time

Job Description

Are you an experienced sales engineer who is passionate about pre-sales and all things solution architecture? If so, we want to hear from you. We are currently looking for a hands-on architect to lead our regional tech services team, supporting our account management team in pre-sales solutions.


This is a full-time role reporting to the EMEA Customer Success Team Lead, based in our Bracknell office three days a week.


Some of the things you'll do...

  • You will lead the Technical Services team based at Bracknell, collaborating with our global team.
  • You will lead our Solutions Architecture in the region, applying your teams' skills to become a PaperCut Product expert.
  • You'll conduct systems analysis, comprehending and explaining on behalf of our customers the environments our solution lies within.
  • You will expand our education programs to ensure our channel and our employees are PaperCut experts through training.
  • You will attend some out-of-office events (Channel visits, expos, events, trade shows, etc.) to keep in touch with customers, partners, and the real world.
  • You'll help the Regional Customer Success Stream Lead define development plans for each team member.


A little about you...

  • You have experience successfully leading a team of established and experienced pre-sales professionals.
  • You have experience in a customer-facing role, such as pre-sales, professional services or solutions design.
  • You can communicate complex technical concepts engagingly for broad audiences, empowering them with memorable and useful information.
  • You're familiar with the server and networking infrastructure that customers typically use to implement our software and the latest cloud hosting environments, with experience in SQL, writing and querying databases.


What else you can expect from us

  • We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
  • We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
  • Our Bracknell office has its very own tree, arcade corner and unlimited espresso coffee.
  • PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
  • Generous workers' compensation coverage, private medical and leave options, including up to 18 weeks of parental leave.
  • Empowered development options with a spend-as-you-like annual training budget.
  • Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.


More about PaperCut

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.


Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put, our code saves trees and in our 25 years, we have saved 360,000 trees and counting. Now through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.


Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.


Our commitment to you

Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that's enjoyable, thorough, and fair. That's our way of inspiring the world's brightest minds to become PaperCutters.


As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We welcome you to highlight any alternative working arrangements you might need during your application.


PaperCut is a proud 2024 Circle Back Initiative Employer – we commit to responding to every applicant.