Current jobs related to Customer Solutions Consultant - United Kingdom - Civica

  • Customer Solutions Consultant

    2 weeks ago

    United Kingdom Civica Full time

    Customer Solutions Consultant Location: Home Based Permanent We are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape...

  • Customer Solutions Consultant

    2 weeks ago

    United Kingdom Civica Full time

    Customer Solutions ConsultantLocation: Home BasedPermanentWe are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape innovative...

  • Customer Solutions Consultant

    2 weeks ago

    United Kingdom Civica Full time

    Customer Solutions Consultant Location: Home Based Permanent We are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape...

  • Customer Solutions Consultant

    2 weeks ago

    United Kingdom Civica Full time

    Customer Solutions ConsultantLocation: Home BasedPermanentWe are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape innovative...

  • Customer Solutions Consultant

    2 weeks ago

    United Kingdom Civica Full time

    Customer Solutions Consultant Location: Home Based Permanent We are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape innovative...

  • Solutions Consultant

    4 weeks ago

    United Kingdom Invoka Consulting Full time

    Company DescriptionInvoka Consulting is a Collaborative Work Management (CWM) consultancy based in London, UK. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life-cycle of procurement and implementation of Smartsheet. Our founders have deep experience with Smartsheet's customers, processes, and values.Role...

  • Cruise Customer Service Consultant

    2 weeks ago

    united kingdom Succeed Recruitment Solutions Full time

    Join a leading cruise agency as a home-based Cruise Customer Service Consultant!If your cruise industry knowledge is "shipshape" and you delight in providing excellent customer service to your clients, we'd love to hear from you!Our client can offer:A fully homebased role - all equipment is providedA salary up up to £25,000 plus incentivesWorking hours...

  • Solutions Consultant

    2 days ago

    United Kingdom Evolve IP EMEA Full time

    Position SummarySolution Consultant at EvolveIP is a dynamic role that provides support to both sales and operational teams. Core to this role is strengthening the sales team and partners in the pursuit of new business, this could take the form of delivering great product demos or working through customer requirements. It is a customer facing role and...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Evolve IP EMEA Full time

    Position SummarySolution Consultant at EvolveIP is a dynamic role that provides support to both sales and operational teams. Core to this role is strengthening the sales team and partners in the pursuit of new business, this could take the form of delivering great product demos or working through customer requirements. It is a customer facing role and...

  • Technical Solutions Consultant

    4 weeks ago

    United Kingdom Autologyx Full time

    NOTE: RECRUITMENT CONSULTANTS - PLEASE DO NOT CONTACT US ABOUT THIS ROLE!!!Technical Solutions Consultant – Customer Value TeamThe customer value team plays a critical and strategically important role in ensuring our prospects see the potential impact of workflow and process automation and that our customers see continued value in the Autologyx...

  • Technical Solutions Consultant

    4 weeks ago

    United Kingdom Autologyx Full time

    NOTE: RECRUITMENT CONSULTANTS - PLEASE DO NOT CONTACT US ABOUT THIS ROLE!!!Technical Solutions Consultant – Customer Value TeamThe customer value team plays a critical and strategically important role in ensuring our prospects see the potential impact of workflow and process automation and that our customers see continued value in the Autologyx...

  • Technical Solutions Consultant

    3 weeks ago

    United Kingdom Autologyx Full time

    NOTE: RECRUITMENT CONSULTANTS - PLEASE DO NOT CONTACT US ABOUT THIS ROLE!!! Technical Solutions Consultant – Customer Value Team The customer value team plays a critical and strategically important role in ensuring our prospects see the potential impact of workflow and process automation and that our customers see continued value in the Autologyx...

  • Solutions Consultant

    1 week ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote First Synapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote FirstSynapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote FirstSynapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote First Synapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote First Synapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Solutions Consultant

    2 weeks ago

    United Kingdom Synapri Full time

    Inside IR35 - Solutions Architect/Consultant - Remote First Synapri are currently working on a Solutions Consultant / Architect opportunity for a leading Public Sector agency. They are keen to speak to people who can support the existing project teams. This will involve rearchitecting and optimising the designs currently in place. The ideal candidate will...

  • Director Customer Solutions

    9 hours ago

    united kingdom PayComplete Full time

    Head of Customer Solutions Remote in UK, with travel as and when required PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and...

  • Business Travel Consultant

    1 month ago

    United Kingdom Succeed Recruitment Solutions Full time

    Do you have solid GDS skills and know how to get your clients seamlessly from A to B whilst delivering first-class customer service each and every time?! If so, we'd love to speak with you as we recruit for a number of Business Travel Consultants for some fantastic home-based opportunities with a leading Travel Management Company.Joining our client's very...

Customer Solutions Consultant

2 months ago

United Kingdom Civica Full time

Customer Solutions Consultant (Presales - Digital Solutions)

Location: Home Based

Permanent


We are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape innovative software and data solutions for a range of customers in the public and private sector. You will play a key role in pre-sales activities, building trust and credibility with clients, and ensuring our solutions are competitive, cost-effective, and aligned with our delivery capabilities.


Role Purpose:


  • Engage with potential customers to build trust and credibility.
  • Shape software and data solutions for challenges and requirements


Solutions include:


  • Data management consultancy
  • Data, analytics, and AI solutions
  • Digital services development
  • Application modernization and transformation
  • Bespoke software development of critical national systems
  • Attend pre-sales meetings to determine business vision, challenges, needs, explore solution options, and establish buy-in for recommended solutions.
  • Take overall accountability and ownership for solutions in bids, ensuring they meet client needs and align with our strengths.
  • Interface with implementation/project teams to ensure smooth transition from Sales to Delivery.


Principal Responsibilities and Tasks:


  • Engage confidently and passionately with customers to build trust and credibility.
  • Excite customers about our capabilities and solutions
  • Facilitate customer workshops to identify business challenges and requirements.
  • Support customers in building a case for change.
  • Explore solution options with prospective clients and recommend innovative, compelling, and cost-effective solutions.
  • Oversee the development of prototypes or demonstrations to build confidence and prove value.
  • Establish customer consensus for the recommended solution and approach.
  • Lead the preparation and delivery of presales presentations and demonstrations.
  • Own and drive the technical solution in major bids, guiding teams of solution architects and technical SMEs to propose innovative, compelling, and cost-effective solutions.
  • Contribute technical content as part of RFI/RFP/ITT/bid responses.
  • Own the cost model for technical solutions in bids, liaising with engineering teams to define costs.
  • Liaise with engineering and delivery leads to define delivery plans and resource models for bids.
  • Coordinate effective peer review of estimates.
  • Coordinate Infosec and Solution and Cloud reviews of technical solutions in bids.
  • Interface with implementation/project teams to ensure smooth transition from Sales to Delivery.
  • Assist with or direct the creation of technical details for marketing collateral.


Essential Experience:


  • Proven track record in technical presales, shaping and leading the technical aspects of bespoke digital and data opportunities.
  • Knowledge and experience of UK Public Sector procurement and bespoke digital solutions.
  • Subject matter expertise and working knowledge in one or more of:
  • Data management consultancy
  • Data, analytics, and AI solutions
  • Digital services development
  • Application modernization and transformation
  • Bespoke software development


Essential Skills:


  • Energetic, passionate, and enthusiastic, able to generate excitement and buy-in from clients.
  • Customer-focused, committed to providing high-quality services and solutions.
  • Creative and innovative in delivering customer success.
  • Keen eye for detail and ability to infer and clarify unstated requirements.
  • Effective communication of customer requirements to bid contributors and senior management.
  • Organized and confident in facilitating client workshops.
  • Excellent communication and presentation skills with impact and clarity.
  • Ability to communicate technical information to non-technical staff.
  • Exceptional relationship and stakeholder management.
  • Gravitas and ability to develop trust with clients.
  • Adaptable to changing business and customer needs.
  • Willingness to travel when required