Chief Operating Officer
2 weeks ago
Chief Operating Officer (COO)
Location: Glasgow, Scotland
The Opportunity
Our client, a leading financial cooperative, is seeking an accomplished Chief Operating Officer (COO) to join its executive leadership team. This is a pivotal role for a dynamic leader with a track record of operational excellence and strategic delivery within the financial services sector. The COO will be instrumental in driving performance, enhancing member experience, and ensuring regulatory compliance in a purpose-driven environment.
Key Responsibilities
- Provide executive leadership across all operational functions, ensuring seamless delivery of member services, lending operations, collections, and digital channels.
- Collaborate with the CEO and senior leadership to translate strategic goals into actionable operational plans.
- Identify and implement operational efficiencies to enhance service quality and financial performance.
- Uphold strong governance and risk management practices, ensuring full compliance with industry regulations.
- Lead digital transformation initiatives in partnership with technology teams to optimise operational processes.
- Build and inspire high-performing teams, fostering a culture of collaboration and continuous improvement.
- Develop and manage operational budgets with a focus on financial sustainability and growth.
- Act as a key liaison with regulators, external partners, and the Board of Directors.
Candidate Profile
- Extensive experience in a senior operational leadership role within financial services, ideally in retail banking or cooperative financial institutions.
- Proven ability to drive strategic initiatives and implement transformative operational improvements.
- Strong financial acumen with experience in budget management and cost control.
- Deep understanding of regulatory and compliance frameworks.
- Exceptional leadership capabilities, with a passion for developing talent and building cohesive teams.
- Outstanding stakeholder management and communication skills.
- Experience in leading digital transformation initiatives is highly desirable.
Please send profiles to joflynn@nscg.com
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