Chief Operating Officer

2 weeks ago


Glasgow, Glasgow City, United Kingdom New Street Consulting Group (NSCG) Full time

Chief Operating Officer (COO)

Location: Glasgow, Scotland

The Opportunity

Our client, a leading financial cooperative, is seeking an accomplished Chief Operating Officer (COO) to join its executive leadership team. This is a pivotal role for a dynamic leader with a track record of operational excellence and strategic delivery within the financial services sector. The COO will be instrumental in driving performance, enhancing member experience, and ensuring regulatory compliance in a purpose-driven environment.

Key Responsibilities

  • Provide executive leadership across all operational functions, ensuring seamless delivery of member services, lending operations, collections, and digital channels.
  • Collaborate with the CEO and senior leadership to translate strategic goals into actionable operational plans.
  • Identify and implement operational efficiencies to enhance service quality and financial performance.
  • Uphold strong governance and risk management practices, ensuring full compliance with industry regulations.
  • Lead digital transformation initiatives in partnership with technology teams to optimise operational processes.
  • Build and inspire high-performing teams, fostering a culture of collaboration and continuous improvement.
  • Develop and manage operational budgets with a focus on financial sustainability and growth.
  • Act as a key liaison with regulators, external partners, and the Board of Directors.

Candidate Profile

  • Extensive experience in a senior operational leadership role within financial services, ideally in retail banking or cooperative financial institutions.
  • Proven ability to drive strategic initiatives and implement transformative operational improvements.
  • Strong financial acumen with experience in budget management and cost control.
  • Deep understanding of regulatory and compliance frameworks.
  • Exceptional leadership capabilities, with a passion for developing talent and building cohesive teams.
  • Outstanding stakeholder management and communication skills.
  • Experience in leading digital transformation initiatives is highly desirable.

Please send profiles to joflynn@nscg.com


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