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Sales & Retention Director
1 month ago
Customer Sales & Retention Director
Are you a strategic leader with a passion for customer success?
Do you thrive on driving retention in a fast-paced SaaS environment?
If so, we want to hear from you Parkinson Lee are retained partners to a global SaaS business in this search.
As Customer Retention Director, you'll play a pivotal role in ensuring customers stay with our client and continue to see the value in their offerings.
Location: South Yorkshire pref 3 days per week Status: Full-time, Permanent
What You'll Do:
Develop and execute a customer retention strategy to drive long-term loyalty and satisfaction.
Lead a high-performing team focused on retaining subscriptions and medium-sized accounts.
Collaborate across Sales, Marketing, Product, and Customer Support to improve retention processes.
Use data-driven insights to monitor retention metrics and identify at-risk customers.
Act as a customer advocate, ensuring their needs shape decisions and strategies.
Optimise and scale retention processes to enhance efficiency and effectiveness.
What We're Looking For:
5+ years of leadership experience in customer retention or new business, preferably in SaaS.
A proven track record of driving high retention rates and reducing churn.
Strong leadership skills to mentor and develop a high-performing team.
Excellent negotiation, communication, and relationship-building skills.
Experience using CRM and customer success tools (Salesforce preferred).
A data-driven mindset with strong analytical and decision-making abilities.
Work in a dynamic, fast-paced environment where innovation thrives.
Invest in your professional growth with continuous learning opportunities.
Collaborate with a passionate, diverse, and inclusive team.
If you're ready to take the lead in shaping the customer retention strategy and making a real impact, apply now
