Global Healthcare Ecommerce Operations Manager

Found in: Appcast UK C C2 - 1 week ago


England, United Kingdom TalentHawk Full time

Global Healthcare E-commerce Operations Manager - Permanent - Remote


Do you thrive in a fast-paced environment and have a passion for ensuring seamless customer experiences? Are you an operations whiz with a keen eye for detail? If so, we want to hear from you


Our client, a leading innovator in the global healthcare e-commerce space, is seeking a highly motivated and results-oriented Global Healthcare E-commerce Operations Manager to join their dynamic team.


About the Role:

In this pivotal role, you will be responsible for overseeing all aspects of client's our global e-commerce operations, ensuring a smooth and efficient customer journey from order placement to delivery. You will be a strategic thinker with a deep understanding of best practices in e-commerce logistics and fulfilment, with a specific focus on the healthcare industry.


Key Responsibilities:

  • Develop and implement strategies to optimize order processing, fulfilment, and inventory management across all our global markets.
  • Manage relationships with third-party logistics providers and ensure timely and cost-effective delivery of healthcare products.
  • Oversee customer service operations related to e-commerce orders, ensuring prompt and accurate resolution of inquiries.
  • Analyze operational data and identify areas for improvement to enhance efficiency and profitability.
  • Maintain compliance with all relevant healthcare regulations and international shipping protocols.
  • Collaborate with cross-functional teams (marketing, sales, IT) to ensure a seamless e-commerce experience.


Qualifications:

  • Minimum 5 years of experience in e-commerce operations management, preferably within the healthcare industry.
  • Proven track record of optimizing operational processes and achieving key performance indicators (KPIs).
  • Strong understanding of international shipping regulations and compliance requirements for healthcare products.
  • Excellent analytical and problem-solving skills with the ability to identify and implement solutions.
  • Experience managing and motivating a team in a fast-paced environment.
  • Excellent communication, collaboration, and interpersonal skills.
  • Proficiency in e-commerce platforms and relevant software (e.g., WMS, TMS).


Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing industry.
  • Be part of a team that is passionate about making healthcare accessible globally.
  • Make a real difference in the lives of patients by ensuring they receive the products they need.

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