Salesforce Business Systems Manager

4 weeks ago

England, United Kingdom identifi Global Resources Full time

Business Systems Product Manager – SALESFORCE / CUSTOMER SERVICE REMOTE – UK Based with occasional visit to Milton Keynes
Salary – 55/60k – 20% bonus, good pension, great healthcare – exceptionally good company culture.

Join a purpose-driven global market leader committed to excellence and continuous customer experience improvement. As a small yet influential company with iconic brands and global reach, they prioritise enthusiasm and innovation to deliver exceptional service.

As the Business Systems Product Manager for Customer Service, you'll play a pivotal role in optimising their EIMEA Region's customer service business systems which is brand new, yet to be implemented – but SALESFORCE is confirmed.

You'll develop and execute a strategic roadmap for customer service-related products and services, acting as a bridge between the Business Systems Team and Customer Service functions.
Your impact will be instrumental in achieving operational excellence and enhancing the customer experience.

input from Customer Services leaders, analyse business performance data, and conduct external research to develop strategic roadmaps.
customer service needs, identify gaps, and drive innovation and efficiency through data-driven analysis.
as the SALESFORCE subject-matter expert and advocate for Customer Services within the organisation.
the planning and execution of the Customer Services product roadmap, using AGILE methodologies.
the implementation of new products and services, as well as support existing ones through issue resolution and continuous improvement.
expert knowledge of SALESFORCE, its functions, objectives, and methodologies in support of Customer Service and broader IS department and business cross-functional needs.
In-depth knowledge of project management approaches, principles, systems, and models (PRINCE2/Agile)
experience of a SALESFORCE implementation, test and use would be extremely beneficial.
in-depth understanding of business processes and commercial operations.
project management skills, including experience with PRINCE2 and Agile methodologies.
the adoption and positive user experience of Customer Service-related systems.
and deliver training across EIMEA to build competence in Customer Services products and services.
in Customer Service or relevant field.
and/or Product management certification.
training or equivalent experience in software and technical knowledge – ideally SALESFORCE.
in FMCG Customer Service, leading processes, and systems across multiple EIMEA countries.

More information is available, Join them in driving excellence and innovation in customer service across EIMEA.

  • Contract Salesforce

    6 days ago

    England, United Kingdom Wipro Limited Full time

    Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company...

  • Salesforce Consultant

    4 days ago

    England, United Kingdom Steadman Brown Full time

    Role Overview:I am looking for a Salesforce Consultant to join arguably the fastest growing Salesforce Partner in the UK, they have grown over 50% in the last year and are looking to continue the same rate of growth throughout 2024Key Responsibilities:Collaborate with clients to understand and document their business requirementsDesign, configure, and...

  • Salesforce Consultant

    5 days ago

    England, United Kingdom Steadman Brown Full time

    Role Overview: I am looking for a Salesforce Consultant to join arguably the fastest growing Salesforce Partner in the UK, they have grown over 50% in the last year and are looking to continue the same rate of growth throughout 2024 Key Responsibilities: Collaborate with clients to understand and document their business requirements Design, configure, and...

  • Salesforce Consultant

    5 days ago

    England, United Kingdom Steadman Brown Full time

    Role Overview:I am looking for a Salesforce Consultant to join arguably the fastest growing Salesforce Partner in the UK, they have grown over 50% in the last year and are looking to continue the same rate of growth throughout 2024Key Responsibilities:Collaborate with clients to understand and document their business requirementsDesign, configure, and...

  • Salesforce Consultant

    4 days ago

    England, United Kingdom Steadman Brown Full time

    Role Overview: I am looking for a Salesforce Consultant to join arguably the fastest growing Salesforce Partner in the UK, they have grown over 50% in the last year and are looking to continue the same rate of growth throughout 2024 Key Responsibilities: Collaborate with clients to understand and document their business requirements Design, configure,...

  • Salesforce Consultant

    3 days ago

    England, United Kingdom Steadman Brown Full time

    Role Overview: I am looking for a Salesforce Consultant to join arguably the fastest growing Salesforce Partner in the UK, they have grown over 50% in the last year and are looking to continue the same rate of growth throughout 2024 Key Responsibilities: Collaborate with clients to understand and document their business requirements Design, configure,...

  • Salesforce CPQ Expert

    2 weeks ago

    England, United Kingdom TECHOHANA Full time

    Rate: £500.00 Per Day Position: CPQ ExpertLength: 6 months💼 Client Profile:Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions.Contribute to projects that optimize sales processes, enhance customer experiences, and drive revenue growth for software products...

  • Salesforce CPQ Expert

    2 weeks ago

    England, United Kingdom TECHOHANA Full time

    Rate: £500.00 Per Day Position: CPQ ExpertLength: 6 months💼 Client Profile:Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions.Contribute to projects that optimize sales processes, enhance customer experiences, and drive revenue growth for software products...

  • Salesforce CPQ Expert

    2 weeks ago

    England, United Kingdom TECHOHANA Full time

    Rate: £500.00 Per Day Position: CPQ Expert Length: 6 months Client Profile : Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions. Contribute to projects that optimize sales processes, enhance customer experiences, and drive revenue growth for software...

  • Salesforce CPQ Expert

    2 weeks ago

    England, United Kingdom TECHOHANA Full time

    Rate: £500.00 Per Day Position: CPQ ExpertLength: 6 months💼 Client Profile:Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions.Contribute to projects that optimize sales processes, enhance customer experiences, and drive revenue growth for software products...

  • Salesforce CPQ Expert

    2 weeks ago

    England, United Kingdom TECHOHANA Full time

    Rate: £500.00 Per Day Position: CPQ Expert Length: 6 months Client Profile : Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions. Contribute to projects that optimize sales processes, enhance customer experiences, and drive revenue growth for software...

  • Senior Salesforce Developer

    5 days ago

    England, United Kingdom GLO Comms Full time

    I am currently working with a big IT Consultancy that are seeking an experienced Salesforce Developer to lead the development and enhancement of their Salesforce platform. As a Core Cloud Salesforce Developer, you will play a pivotal role in designing, developing, implementing, and maintaining Salesforce solutions. Your primary responsibility will be to...

  • Senior Salesforce Admin

    2 weeks ago

    England, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Admin An exciting opportunity has arisen to join the Salesforce team as a Senior Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of...

  • Salesforce CPQ Archtect

    6 days ago

    England, United Kingdom Wipro Limited Full time

    About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them...

  • Salesforce Developer

    3 weeks ago

    England, United Kingdom OASIS Group - Information Secured Full time

    OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres. As our...

  • Salesforce Developer

    3 weeks ago

    England, United Kingdom OASIS Group - Information Secured Full time

    OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres. As our...

  • Salesforce Administrator

    4 weeks ago

    England, United Kingdom Workingmums Full time

    Salesforce Administrator - GBP35-40k To play a key role in optimizing the Salesforce platform. To be responsible for the day-to-day configuration, maintenance, support, and improvement of the Salesforce instance. To collaborate closely with key stakeholders across different departments to understand their needs and implement solutions that align...

  • Salesforce Service Cloud Architect

    6 days ago

    England, United Kingdom Wipro Limited Full time

    About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them...

  • Programme Lead

    3 days ago

    Oxfordshire, England, South East England, United Kingdom Oxford Nanopore Technologies Full time

    Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics,...

  • Salesforce Developer

    2 weeks ago

    England, United Kingdom Oliver Bernard Full time

    Salesforce Developer - Hybrid - £95K One of our clients who are a household name in the retail space are looking for a Salesforce Developer to play a key role in delivering the future of their Salesforce & AWS platform. They are offering hybrid working with multiple offices around the country. As a Salesforce Developer you will sit within the...