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Technical Support

3 months ago

Steeton, United Kingdom Acorn Stairlifts Full time
We are currently looking for a German Technical Support Advisor to join our International Technical Support Team at our Steeton head office in the UK, West Yorkshire.

Full comprehensive training will be provided, no previous technical role required.

Working hours - Monday to Friday - 8:00am to 5:00pm

Salary - £26,000 per year

*The role consists of:*
* Providing first line of technical support to our engineers and approved dealers.
* Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
* Working with other members of the team creating a positive and supportive relationship.
* Assisting with translation on technical training sessions for German engineers.

*Skills and experience:*
* Ability to write and communicate both in English and German
* Problem solving and organisation skills
* Demonstrate attention to detail when accomplishing a task.
* Good telephone manner
* Competent when using IT equipment
* Having technical experience is not essential for this role but would be an advantage.

*Must be able to display the Acorn Values*

*OUR VALUES*
* *Quality *of the products we make and sell and the service we provide
* *Unity *Working together as one team
* *Integrity *Acting responsibly and honestly to deliver on our promises
* *Caring *About our customers, each other and the wider community
* *Ambition *Taking Pride in all we do and striving to improve

*Why work at Acorn Stairlifts?*
* Investors in People award
* Induction and training programme
* Excellent transport links to Leeds, Bradford, and Skipton
* Free car parking
* Onsite canteen
* Healthcare and pension provisions

*Managers Choice:*

We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers

*Acorn achievers:*

We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of *£100 vouchers *and two runner ups of *£50 vouchers *each.

*Recommend a friend scheme:*

Do you want to recommend us a friend to work with us? Do it and you can earn up to *£100 *if your friend is finally offered a position to join Acorn

Please, *apply now *if you want to be considered for this role.

Reference ID: ACO980330

Job Type: Full-time

Pay: £26,000.00 per year

Benefits:
* Canteen
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Transport links
Schedule:
* Monday to Friday

Work Location: In person

Reference ID: ACO980330