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SIAM Vendor Manager

2 months ago

London Area, United Kingdom Hexaware Technologies Full time

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.


At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.


We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.


Just so you know...

You do not need to be perfect or have perfect qualifications to apply for this job – nobody is

We believe that you do not need to match every requirement for the job position to make a valuable contribution to our team. We want to hear from you if you have the passion and potential to drive our mission forward At Hexaware, we are committed to building and fostering a team with diverse backgrounds, experiences and skills. We value diversity and inclusion and strive to create a workplace where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know.


What would you do?

SIAM Vendor Manager:

As a SIAM Consultant, you will play a crucial role in implementing and managing service integration strategies to ensure seamless delivery of IT services across multiple service providers. You will work closely with internal teams and external vendors to establish governance frameworks, manage relationships, and drive continuous improvement in service quality.


Key Responsibilities:

  • Lead the design, implementation, and operation of SIAM frameworks and processes to integrate services from multiple vendors.
  • Define service integration policies, standards, and procedures to ensure consistency and alignment with business objectives.
  • Collaborate with internal stakeholders and external vendors to establish clear roles, responsibilities, and service interfaces.
  • Develop and maintain service catalogs, service level agreements (SLAs), and key performance indicators (KPIs) for all services.
  • Monitor service performance and compliance against SLAs, identifying areas for improvement and implementing corrective actions.
  • Facilitate regular service reviews and governance meetings with stakeholders and vendors to review performance, address issues, and drive continuous improvement.
  • Act as a central point of contact for escalations, incidents, and service requests related to service integration issues.
  • Provide guidance and support to project teams and vendors during service transitions and changes.
  • Keep abreast of industry best practices and emerging trends in service integration and management.


Requirements:

Bachelor's degree in Information Technology, Business Administration, or related field.

  • 8+ experience in service integration and management, with a focus on implementing and managing SIAM frameworks.
  • In-depth knowledge of IT service management (ITSM) principles, processes, and tools, with familiarity in ITIL (IT Infrastructure Library) practices.
  • Strong understanding of vendor management, including contract negotiation, performance monitoring, and relationship management.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Analytical mindset with the ability to analyze complex service integration issues and propose practical solutions.
  • Project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a dynamic environment.
  • Certification in IT service management (e.g., ITIL Foundation, SIAM Foundation) is desirable.

Preferred Qualifications:

  • Experience working with service integration tools and platforms (e.g., ServiceNow ).
  • Familiarity with cloud computing technologies and hybrid IT environments.
  • Experience in organizational change management and stakeholder engagement.
  • Knowledge of industry standards and frameworks related to service integration and management

What you’ll get from us:

  • Competitive Salary
  • Company Pension Scheme
  • Comprehensive Health Insurance
  • Flexible and hybrid working options dependent on Customer requirements.
  • 24 days paid annual holidays + public holidays.
  • Professional Development and Training Opportunities
  • Employee Assistance Program (EAP)
  • Diversity, Equity, and Inclusion Initiatives
  • Company Events and Team-Building Activities


Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.