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Senior SIAM Consultant

2 months ago

London Area, United Kingdom L&G Recruitment Full time

Key Responsibilities:

  • Implementing and managing service integration strategies to ensure seamless delivery of IT services across multiple service providers.
  • Work closely with internal teams and external vendors to establish governance frameworks, manage relationships, and drive continuous improvement in service quality.
  • Lead the design, implementation, and operation of SIAM frameworks and processes to integrate services from multiple vendors.
  • Define service integration policies, standards, and procedures to ensure consistency and alignment with business objectives.
  • Act as a central point of contact for escalations, incidents, and service requests related to service integration issues.


Requirements:

  • 10+ experience in Service Integration and Management, with a focus on implementing and managing SIAM frameworks.
  • In-depth knowledge of IT service management (ITSM) principles, processes, and tools, with familiarity in ITIL (IT Infrastructure Library) practices.
  • Strong understanding of vendor management, including contract negotiation, performance monitoring, and relationship management.
  • Project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a dynamic environment.