Senior Service Operations Manager

4 weeks ago


London, Greater London, United Kingdom TSB Bank Full time

At TSB, we're revolutionizing our service delivery and technology is at the forefront of that change. We're investing in an enhanced in-house capability to deliver it and we're looking for a forward-thinking IT professional to be part of our team. This is an exciting opportunity to build the future of banking.

How you'll make a difference

The Senior Service Operations Manager will play a critical role in maintaining the operational integrity of IT Enablement services within the organisation. This leadership position is aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you'll bring

  • Strong strategic management skills to align IT services with business value streams.
  • Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
  • A deep understanding of SIAM and ITSM best practices to drive service excellence.
  • A commitment to continuous improvement and the ability to drive change within TSB.
  • Experience in managing IT service delivery within a SIAM framework.
  • Proficiency in ITSM tools and processes, particularly those related to service integration and management.
  • Understanding of IT Enablement and value streams to ensure relevant service delivery.
  • Ability to analyse service performance data and metrics to inform strategic decisions.

What we offer in return

We offer a hybrid and flexible working arrangement to support a healthy work-life balance, an attractive reward and myTSB benefits package, a diverse and collaborative working environment, and a truly inclusive organisation that values difference.



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