Service Delivery Manager
3 weeks ago
This is a customer-facing service delivery position where you’ll take ownership of a key client relationship while ensuring effective service management and operational excellence. You’ll balance strategic stakeholder engagement with hands-on oversight of incident and problem management processes, contributing to a fast-paced, high-growth environment.
Duration: 6 months initial.
Rate: £450-500 per day (outside IR35).
Location: 2 days a week in London
Here’s what you’ll be taking charge of:
- Take full responsibility for managing communications and service delivery for a key client, acting as their primary point of contact to ensure stability and consistency across all interactions.
- Foster collaboration between internal teams to deliver seamless and reliable service, eliminating the fragmented approach currently in place.
- Oversee Major Incident Management and Problem Management, guiding teams beyond process adherence to effective troubleshooting.
- Ask the right questions of technical teams (e.g., network, infrastructure) to identify and resolve issues, applying basic but broad technical knowledge.
- Facing off internally to act as the voice of the customer.
What you’ll bring to the role:
- Proven ability to manage complex, high-pressure customer relationships with clarity, confidence, and authority.
- Familiarity with troubleshooting across IT domains (e.g., network, infrastructure) without needing to be deeply technical.
- Experience in banking or payments industry is desirable.
- A decisive, results-oriented mindset to thrive in a fast-paced and rapidly evolving organization.
- Gravitas and senior stakeholder management above all. Ability to act under pressure.
Sound like you? I’d love to hear from you.
-
Service Delivery Manager
3 months ago
London Area, United Kingdom SCC Full timeService Delivery Manager - £440 per day via Umbrella - 3.5 months - London (Hybrid) - SCC Flex ContractWe are seeking a Service Delivery Manager who will act as a key resource in the rollout of Windows 11, ServiceNow, and Intune while ensuring the smooth operation of BAU activities.Your responsibilities as the Service Delivery Manager:Windows 11 Rollout:...
-
Client Service Delivery Manager
6 days ago
London, Greater London, United Kingdom Service Care Solutions Full timeJob Title: Client Service Delivery ManagerLocation: N1 Islington and W6 HammersmithContract: Temporary OngoingHours: Full-Time (Monday to Friday, 9 AM - 5 PM)Rate: £20.60 per hour UmbrellaAbout the Job:The Client Service Delivery Manager will play a key role in delivering excellent service to our clients. This includes coordinating repairs, managing...
-
Service Delivery Manager
6 days ago
London Area, United Kingdom Your Next Hire Full timeIT Service Delivery Manager Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: London (hybrid) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated...
-
Service Delivery Manager
7 days ago
London Area, United Kingdom Your Next Hire Full timeIT Service Delivery ManagerJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: London (hybrid) Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
-
Service Delivery Manager
7 days ago
London Area, United Kingdom Your Next Hire Full timeIT Service Delivery ManagerJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: London (hybrid) Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
-
Delivery Person
6 months ago
London, United Kingdom delivery BWE Full timeJob Summary: **Responsibilities**: - Safely and efficiently deliver goods to customers or businesses - Load and unload items from the delivery vehicle - Plan delivery routes to ensure timely deliveries - Communicate with customers to confirm delivery details - Conduct routine vehicle inspections and maintenance checks - Assist with warehouse duties as...
-
Project Delivery Specialist
1 day ago
London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeLewis Hamilton may not be the best pilot but London Stansted Airport has remained one of the most popular airports globally since it opened in 1948. As part of MAG, the largest UK-owned airport operator group, it employs approximately 11,600 people and generates a revenue of about £7 billion yearly.Job DescriptionThe Construction Manager role at MAG...
-
Deliveries Specialist
4 days ago
London, Greater London, United Kingdom DX Delivery Full timeDX Delivery is seeking a skilled Deliveries Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients by transporting their products safely and efficiently to their required premises.">Key Skills and Qualifications:">Proven track record of driving 3.5t vehicles in a...
-
Service Delivery Manager
3 weeks ago
London Area, United Kingdom La Fosse Full timeThis is a customer-facing service delivery position where you’ll take ownership of a key client relationship while ensuring effective service management and operational excellence. You’ll balance strategic stakeholder engagement with hands-on oversight of incident and problem management processes, contributing to a fast-paced, high-growth environment....
-
Service Delivery Manager
2 months ago
London Area, United Kingdom Trust In SODA Full time💼 Service Delivery Manager👔 InsureTech📍 London 💵 £90-100k📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas workingDo you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space?Do you want to own the delivery of a brand new platform which is currently onboarding...
-
Service Delivery Manager
2 months ago
London Area, United Kingdom Trust In SODA Full time💼 Service Delivery Manager👔 InsureTech📍 London 💵 £90-100k📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas workingDo you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space?Do you want to own the delivery of a brand new platform which is currently onboarding...
-
Service Delivery Manager
2 months ago
London Area, United Kingdom Trust In SODA Full timeService Delivery Manager InsureTech London £90-100k >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to own the delivery of a brand new platform which is currently onboarding some of...
-
Service Delivery Coordinator
7 days ago
London, Greater London, United Kingdom Confederation of Service Charities Full timeAbout the PositionWe are seeking a Service Delivery Coordinator to support our Account Managers and Head of Client Services in managing key client accounts.You will work closely with internal teams to ensure smooth project delivery, maintaining excellent communication with clients and identifying opportunities for growth within our accounts.Client...
-
Service Delivery Executive, West London
2 months ago
London, United Kingdom Service Delivery Executive, West London Full timeHead of Finance Salary : £50k - £60k depending on experience Closing date : Monday 25th November at midnight Location : Smart Works London Centres/with some hybrid working About Smart Works Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We...
-
Legal Services Manager
2 months ago
London Area, United Kingdom Service Care Solutions Full timeRole: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...
-
Legal Services Manager
2 months ago
London Area, United Kingdom Service Care Solutions Full timeRole: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...
-
Service Delivery Specialist
4 days ago
London, Greater London, United Kingdom Service Care Solutions Full timeJob Overview:We are looking for an experienced Service Delivery Specialist to join our team at Service Care Solutions. In this role, you will be responsible for coordinating and delivering high-quality repairs services to our clients. Your duties will include managing day-to-day responsive repairs, communicating with stakeholders, and analysing repair...
-
Head of Digital Service Delivery
2 days ago
London, Greater London, United Kingdom Crown Commercial Service Full timeWe're seeking a seasoned professional to lead our digital service management efforts as Head of Service Management at the Crown Commercial Service. As a key member of our team, you'll be responsible for driving the strategic direction and delivery of our digital services portfolio, taking ownership of the complete service lifecycle.About the Job...
-
Service Delivery Manager
7 days ago
London Area, United Kingdom Infinity Quest Full timeService Delivery Manager:More than 15 years in IT infrastructure of which 5 plus years directly working with customer in customer location and should have worked 2/3 years with current organization. Bachelor’s degree or equivalent certifications. Minimum of 5 years hands on work experience in any area of Infrastructure Operations, Network Operations,...
-
Technical Service Delivery Manager
3 months ago
London Area, United Kingdom Savant Recruitment Experts Full timeSavant Recruitment is currently seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction.About the TeamJoin a dynamic...