Service Delivery Manager

1 week ago

London Area, United Kingdom Infinity Quest Full time

Service Delivery Manager:

  • More than 15 years in IT infrastructure of which 5 plus years directly working with customer in customer location and should have worked 2/3 years with current organization.
  • Bachelor’s degree or equivalent certifications.
  • Minimum of 5 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
  • Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
  • Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
  • Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
  • Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
  • Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
  • Working toward professional Project Management certification recommended.
  • As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
  • Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
  • Selects appropriately which applicable standards, methods, tools, and applications to use.
  • Demonstrates analytical and systematic approach to problem solving.
  • Communicates fluently orally and in writing and can present complex technical information.
  • Can absorb rapidly new technical information and apply it effectively.
  • Maintains awareness of developing technologies and their application.
  • Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.

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