Head of Ecommerce

2 weeks ago

West Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

Head of Ecommerce


Our client is a much loved, high growth D2C lifestyle brand. They are a + £50m turnover business who are growing quickly by expanding their product ranges and launching into new international territories.


They are now looking for a Head of E-commerce to take ownership of their sales platforms and drive online customer experience. The successful candidate will collaborate with colleagues in digital and brand to build a best in class online experience.


This is a company who works at pace – no day is the same, and the successful candidate will be happy to roll up their sleeves when necessary.


The role:


  • Develop and deliver a comprehensive ecommerce strategy which integrates with the wider marketing strategy


  • Take ownership for the optimisation of customer journeys to maximise conversion rates, creating a cohesive user experience


  • Own and manage the ecommerce platform with a keen eye on conversion, functionality and UX.


  • Manage internal teams and 3rd party agencies to get the best out of the website and tech platforms


  • Analyse customer journey data and make recommendations based on insight


  • Own testing programmes across the website to increase conversion


  • Lead conversion projects with the support of 3rd party agencies


  • Manage, grow and develop the ecommerce team, creating a culture of high performance and continuous improvement


  • Report regularly on ecommerce metrics to senior management.



The person


  • Proven experience in a senior ecommerce role in a fast paced and high growth environment
  • A strategic thinker who is happy in the detail when necessary
  • A data minded person who is able to translate complex information for relevant audiences
  • Enjoys a challenge – this is a quickly growing business where change happens daily

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