Development Support Analyst

2 months ago

Leatherhead, United Kingdom Bytes Software Services Full time

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.


At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.


Your Future Starts Here


PURPOSE OF JOB:

Bytes are currently recruiting for a Development Support Analyst to deliver high quality 1st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams.


The successful candidate must be experienced in problem solving and data analysis and be equipped to quickly develop an understanding of the systems and processes they support and become expert in identifying and resolving problems that impact and delay staff and customer platform interactions


KEY RESPONSIBILITIES:

  • Provide 1st/2nd line support for Bytes E-Commerce applications responding promptly to support queries via phone/email/Teams chats and JIRA tickets.
  • Ensure a high degree of customer service for all support queries
  • Work closely with the Development and IT Support Teams to solve and escalate technical queries
  • Manage tickets in the Development support queue and properly record all actions and solutions
  • Ensure changes made to data and configurations are accurate and properly documented
  • Participate in team meetings


QUALIFICATIONS, EXPERIENCE, & SKILLS:


Educational Qualifications:

  • Educated to GCSE Level with minimum of A-C Grade in Math and English - Essential
  • Proficient with Microsoft Excel and Outlook - Essential


Years of Experience

  • 1+ Years experience in an IT role - Essential


Other Requirements

  • Ability to quickly gain knowledge to be seen as trusted and competent support team member - Essential
  • Prior experience supporting Web Application platforms - Desirable
  • Experience with business processes and best practices in a typical E-Commerce platform - Desirable
  • Understanding of cloud software solutions, what they are and how they are purchased. - Desirable
  • Postman API Platform Experience - Desirable
  • Basic SQL skills - Desirable

  • Development Support Analyst

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Bytes Software Services is seeking a skilled Development Support Analyst to join their team. As a key member of the IT support team, you will be responsible for delivering high-quality technical support to our Cloud Billing and Adobe order teams, as well as our Marketplace and portal support teams.The ideal candidate will have experience in problem-solving...

  • IT Development

    4 weeks ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • Development Support Analyst

    2 months ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • Underwriting Support Analyst

    5 months ago

    Leatherhead, United Kingdom Q Underwriting Full time

    Underwriting Support Analyst Q Underwriting, Leatherhead Do you have the experience or ambition to provide analytical support in a commercial underwriting environment? Q Underwriting is the MGA within the PIB Group and, since it's formation in 2019, is already market-leading in terms of the breadth of products and services it provides. The Q Underwriting...

  • Development Support Analyst

    2 months ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • Development Support Analyst

    2 months ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • Business Analyst Intern

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Consulting Analyst InternAt Smithers Information, we are seeking a highly motivated and detail-oriented individual to join our strategic consultancy team as a Consulting Analyst Intern.The successful candidate will have the opportunity to work with our team of industry experts, providing credible and robust market data and forecasts to support...

  • Business Analyst Intern

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Consulting Analyst InternAt Smithers Information, we are seeking a highly motivated and detail-oriented individual to join our strategic consultancy team as a Consulting Analyst Intern.The successful candidate will have the opportunity to work with our team of industry experts, providing credible and robust market data and forecasts to support...

  • Business Analyst Intern

    1 month ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Business Analyst InternWe are seeking a highly motivated and detail-oriented Business Analyst Intern to join our strategic consultancy team. As a Business Analyst Intern, you will play a key role in supporting our clients in making informed business decisions.Key Responsibilities:Conduct market research and analysis to identify trends and...

  • Business Analyst Intern

    1 month ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Business Analyst InternWe are seeking a highly motivated and detail-oriented Business Analyst Intern to join our strategic consultancy team. As a Business Analyst Intern, you will play a key role in supporting our clients in making informed business decisions.Key Responsibilities:Conduct market research and analysis to identify trends and...

  • Market Research Analyst

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystWe are seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market research and analysis to identify...

  • Market Research Analyst

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystWe are seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market research and analysis to identify...

  • Market Research Analyst

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystWe are seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market research and analysis to identify...

  • Market Research Analyst

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystWe are seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market research and analysis to identify...

  • Market Research Analyst

    1 month ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystWe are seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market research and analysis to identify...

  • Business Analyst Intern

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Opportunity: Business Analyst InternWe are seeking a highly motivated and detail-oriented Business Analyst Intern to join our team. As a Business Analyst Intern, you will be responsible for assisting in the analysis and interpretation of market data, identifying trends and patterns, and developing insights to inform business decisions.Key...

  • Pricing Analyst Apprentice

    3 weeks ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Full time

    Pricing Analyst Apprentice RoleAre you looking to start your career in a dynamic and supportive environment? ESP Utilities Group is offering an exciting opportunity for an Apprentice Pricing Analyst to join our team.This apprenticeship combines on-the-job training with study to achieve a Data Technician Level 3 qualification over 18 months. You will work...

  • Strategic Market Analyst

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystJob Summary:Smithers Information is seeking a highly motivated and analytical Graduate Consulting Analyst to join our strategic consultancy team. As a Graduate Consulting Analyst, you will play a key role in helping businesses grow, launch new products, and expand into new markets.Key Responsibilities:Conduct market...

  • Configuration and Asset Management Analyst

    2 weeks ago

    Leatherhead, Surrey, United Kingdom KBR Full time

    About the RoleKBR's Estates Intelligence division is seeking a highly skilled Business Analyst to join their team. As a Business Analyst, you will be responsible for capturing and developing new business requirements and refining existing ones to support the Estates Intelligence standard solution.Key ResponsibilitiesCapture and develop new business...

  • Business Analyst Intern

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Consulting Analyst Intern RoleWe are seeking a highly skilled and motivated individual to join our strategic consultancy team as a Consulting Analyst Intern. As a key member of our team, you will be responsible for providing high-quality market research and analysis to support business strategies.Key Responsibilities:Conduct market research and analysis to...