Development Support Analyst

2 months ago

Leatherhead Surrey, United Kingdom Bytes Software Services Full time

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

PURPOSE OF JOB:

Bytes are currently recruiting for a Development Support Analyst to deliver high quality 1st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams.

The successful candidate must be experienced in problem solving and data analysis and be equipped to quickly develop an understanding of the systems and processes they support and become expert in identifying and resolving problems that impact and delay staff and customer platform interactions

KEY RESPONSIBILITIES:

  • Provide 1st/2nd line support for Bytes E-Commerce applications responding promptly to support queries via phone/email/Teams chats and JIRA tickets.
  • Ensure a high degree of customer service for all support queries
  • Work closely with the Development and IT Support Teams to solve and escalate technical queries
  • Manage tickets in the Development support queue and properly record all actions and solutions
  • Ensure changes made to data and configurations are accurate and properly documented
  • Participate in team meetings

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Educated to GCSE Level with minimum of A-C Grade in Math and English - Essential
  • Proficient with Microsoft Excel and Outlook - Essential

Years of Experience

  • 1+ Years experience in an IT role - Essential

Other Requirements

  • Ability to quickly gain knowledge to be seen as trusted and competent support team member - Essential
  • Prior experience supporting Web Application platforms - Desirable
  • Experience with business processes and best practices in a typical E-Commerce platform - Desirable
  • Understanding of cloud software solutions, what they are and how they are purchased. - Desirable
  • Postman API Platform Experience - Desirable
  • Basic SQL skills - Desirable

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