HR Service Centre Advisor

3 days ago

Watford, United Kingdom TJX Europe Full time

Are you ready to make a real impact at one of Europe’s most exciting retail brands? At TJX Europe, we’re all about bringing value to our customers through our unique retail model.

As part of TJX Companies, a leading global off-price retailer, we operate well-loved brands like TK Maxx and Homesense across Europe. Our large stores are treasure troves packed with thousands of finds from high-quality, big-name fashion, homeware, and more – all at unbeatable prices.

TK Maxx, part of TJX Europe and The TJX Companies, Inc. (NYSE:TJX), is a leading off-price retailer offering a wide range of brand name and designer products. From fashion for the entire family to accessories, beauty, and homeware, TK Maxx provides high-quality merchandise at prices up to 60% less than the recommended retail price (RRP). Known for its unique treasure hunt shopping experience, customers can find something special at a great price every time they visit. With several deliveries each week, the stock is always fresh and exciting. TK Maxx operates 653 stores across six European countries, the UK, Ireland, Poland, Germany, Austria, and the Netherlands, and is also available online in the UK, Germany, and Austria.

We are thrilled to have announced our expansion into Spain, bringing our distinctive shopping experience and exceptional value to Spanish customers.

We believe it’s our people who make us special. With a culture built on collaboration, innovation, and inclusivity, we empower our teams to think differently and make a real impact. We’re constantly growing, offering endless opportunities for personal and professional development. If you’re passionate about retail and want to be part of a company that values creativity, diversity, and ambition, TJX Europe is the place for you.


THE ROLE

This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.

Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.

You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.

WHAT YOU'LL DO

  • Act as first point of contact for HR and deliver an advisory service
  • Log and manage cases in the HR case management system
  • Complete system-based HR transactions against Service Level Agreements
  • Help, support and resolve all queries from emails, face to face or telephone calls
  • Provide consistent and expert advice in line with HR policies and country legislation
  • Create and issue contracts and letters as and when required
  • Ensure audit compliance is met with any transaction you process
  • Under the leadership of the HRSC Manager and Senior Advisors, prioritise transactions in line with Service Level Agreements and Customer needs
  • Manage and maintain accuracy in all your correspondence
  • Ensure you remain up to date with HRSC processes and procedures
  • Identify opportunities for process improvement and make the process improvement manager aware of any issues
  • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
  • Support with upskilling of new team members
  • Understand payroll process and answer FAQ
  • Creating, signing and terminating Employment Contracts
  • Creating, signing additional documents for Employees
  • Support other areas of the HRSC with calls and emails in peak periods
  • Ensure the materials used to support the processes are up to date
  • Attend Training and upskill sessions delivered by the HRSC Manager
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

WHAT YOU'LL BRING

  • Customer focused
  • Native Spanish Speaker
  • Knowledge of Spanish Market & Legislation
  • Able to work to tight deadlines
  • Accuracy is critical in this role
  • Attention to detail is essential
  • Ability to work accurately under pressure while maintaining high customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills with knowledge of Word and Excel
  • Positive and confident approach
  • Ability to assess and judge when a transaction is more complex and requires additional support
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • HR Professional education or qualification is ideal
  • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage


Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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