Network Operations Center Engineer

6 days ago

City Of London, United Kingdom OpticoreIT Full time

OpticoreIT is a specialist IT services consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base varying from Large Enterprises to FTSE 100 spanning across multiple verticals including Finance, Media, Telecommunications, and much more.


We are currently seeking a highly skilled NOC Engineer, to join our team. This is a hybrid position but you will be required to attend our HQ office twice a week, based in the City of London area.


What you’ll be doing:

  • Working in our Network Operations Centre as a 2nd line Network Support Engineer.
  • Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
  • Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
  • Troubleshoot system and network problems , ID root cause and escalate when appropriately.
  • Work closely with the 3rd Line team to resolve complex problems.
  • Administer and maintain customer infrastructure via change control.
  • Perform RMAs, software upgrades and patch management, for several vendors.
  • Carry out on-site client visits as required.
  • Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
  • Administer and maintain the company's lab infrastructure.
  • Administer and maintain end user accounts, permissions, access rights and inventory.
  • Support our Services delivery function by generating appropriate reporting.
  • Working with other areas of the business to support the deployment of new products or tools.


What you’ll bring:

  • CCNA certification, working towards CCNP
  • Cisco Routing & Switching experience
  • Exposure to administering and upgrading Routers, Switches, and Firewalls
  • Firewalling experience
  • Experience within a network support environment


What you’ll gain:

Here at OpticoreIT, we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development are a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, AWS, GCP, Azure, or anything in between OpticoreIT has your back with all our training, labs, courses, shared knowledge and most importantly, it's all free On top of that, we also give you the following:

  • Discretionary bonus
  • Private health care
  • Private dental care
  • Pension
  • EV car, discounted nursery, and cycle-to-work schemes
  • EMI share scheme.


If you think you could be the next member of the Opticore team, get your CV over to join.us@opticoreit.com.


Diversity:

At OpticoreIT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.


We want you to feel empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

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