Network Support Manager
1 month ago
Network Support Team Lead South East England
A leading independent provider of essential business technology solutions is looking for a highly skilled Network Engineer/Support Team Lead. This exciting opportunity is ideal for an experienced IT professional with a strong background in enterprise network solutions and a commitment to exceptional service delivery. Join a rapidly growing company, that supports over 30,000 businesses across the UK.
Role Overview:
As the Network Support Team Lead, you will be the senior technical authority within the Service Desk team, responsible for delivering seamless, high-quality support for a diverse portfolio of enterprise customers. Working in a team environment that values innovation and resilience, you will provide both proactive and reactive technical support across networking, security, and cloud technologies.
Key Responsibilities:
- Lead the resolution of complex reactive tickets and proactively implement service tasks as per Service Descriptions.
- Provide technical support for field engineers, including onsite incidents, cloud configuration, and more.
- Mentor and guide Service Desk Analysts, helping to develop technical skills across the team.
- Act as a trusted Technical Advisor for clients, offering guidance on solutions involving Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
- Identify and manage problem incidents, ensuring efficient handover and problem resolution.
- Participate in an on-call rota, providing essential out-of-hours support.
What You’ll Bring:
- Senior-level experience in technical service delivery, with strong skills in networking, security, and cloud support.
- Proven expertise in technologies such as Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
- Industry Level Certifications - CCNA / CMNA / CCNP Certified
- Strong communication skills for engaging with technical and non-technical stakeholders.
- Commercial awareness and experience managing third-party suppliers to meet budget and SLA requirements.
Location:
- Hybrid in the Brighton Area
Salary:
- Up to £46,000 Basic Per Annum
- On-call Allowance
- Additional Company Benefits
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