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Sales Support

2 months ago

Hayes, United Kingdom Reach Food Group Full time

Company Description

Reach Food Group was founded by a team of professionals with a passion for world cuisine and the expertise to support the most creative, innovative chefs in the world. We cater to the premium end of the global foodservice market and are diversifying each and every day. We pride ourselves on offering a well-balanced mix of imported and locally sourced fresh and frozen fish and shellfish, sourced from exotic seafood markets across the globe. Our team of specialists works closely with suppliers to ensure a sustainable and commercially viable supply chain. With a strong customer-focused approach and commitment to service, we have become the preferred supplier to the Chef community we serve.


Role Description


  • Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
  • Sustaining solid relationships with existing key customers to encourage repeat business
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
  • Assisting Key Account Managers with admin tasks and updating the system
  • Accurately recording details of customers' purchase orders
  • Maintaining and updating the in-house software with customer information
  • Creating and presenting detailed sales reports to the Sales team


Qualifications


  • Prior experience in a sales support or administrative support role in the food industry.
  • Strong written and verbal communication skills, with the ability to communicate effectively with customers and colleagues
  • 1-2 years experience in sales
  • Bachelor's degree in business administration, marketing, or a related field preferred (but not required)
  • Chinese speaker is a plus