Sales Support Coordinator

3 weeks ago

Hayes, Greater London, United Kingdom Uniphar Group Full time
About the Role

This is a specialized supporting role, focused on ensuring consistent exemplary customer experience is provided to our International customers. Working with the sales team, the Sales Support Coordinator will through urgency, quality and reliability deliver value to our customers in need of access to medicines on a global scale enabling Durbin, Part of the Uniphar Group to become the number 1 supplier of choice for International Sales/Exports via our UK Head office.

Key Responsibilities
  • Supporting the sales team to provide a best-in-class customer experience, while aligning to business strategies and objectives with a focus on maximising value within Key Markets
  • Ensure customer orders are managed appropriately within specified SLA.
  • Establish a working relationship with the Procurement and sales teams. Monitor backorders and track shipments where required, continuously keeping customers informed on lead times.
  • Work alongside the Procurement team to ensure that the team are creating and maintaining an appropriate pricing structure for all International Sales orders.
  • Collaborating with Internally divisions to ensure all relevant paperwork and documentation is in place to comply with GDP practices whilst supporting and driving all regulations in force relating to the supply of medicines and medical devices.
  • Supporting product set up's on ASC, following guidelines on product set up's, and managing master data.
  • Support on setting up new customers and supplies, following through with QA and Finance.
  • Any other duties that may arise relating to the support of the account managers to drive growth and profitability.
Account Relationships
  • Support relationships with clients through active consultation and regular communication
  • Support the team in developing a full understanding of the client needs.
Administration & Finance
  • Support wider team in monitoring performance against agreed budgetary targets.
  • Ensure all customer details are up to date across the company systems.
  • Support in pricing queries with suppliers, blocked invoices, and credit claims.
Requirements
  • An understanding of the domestic supply and UK importation of unlicensed medication.
  • Prolific IT skills (MS Office, Excel, PowerPoint etc).
  • 3 years minimum experience in a customer facing/service role.
Competencies
  • Positive can-do attitude.
  • Ability to work on own initiative.
  • Communicates in a professional manner and effectively manages customer liaison.
  • Works well within a team, flexible and willing to share the workload both ways.
  • Demonstrates ambition and initiative in their work.
  • Open to change in a fast-moving industry and to new learning.
  • Be results orientated to achievement of team budget.
  • Be supportive of colleagues in a team environment.
  • Should adhere to the service values of Durbin On Demand.
  • Excellent communications skills including verbal, written and presentational.
  • Ability to learn new business processes and operate training provided on new IT applications.
About Uniphar Group

Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. We provide outsourced and specialised services to our clients, leveraging our cutting-edge digital technology and our highly expert teams. Our three key divisions are Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Our Supply Chain & Retail division provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospitals nationwide. We support a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives.

Our On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide.

We have offices in Ireland, UK, Europe, USA and New Zealand. Our main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

We are a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. We live and breathe four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything we do is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

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