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Account Manager
2 months ago
Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.
At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.
Our Products:
- Biztalk360
- Turbo360
- Document360
“UK headquarters. Indian innovation. Global impact.”
Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.
We are on track towards $30 million in annual revenue – and we're just getting started.
Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.
Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.
What’s the job? Customer Success Manager
What you’ll do on the job:
- The Account Manager & Customer Success Manager will be responsible for managing and nurturing customer relationships from initial onboarding through the customer lifecycle.
- This hybrid role focuses on ensuring customer satisfaction, promoting retention, and driving growth by developing long-term relationships with a portfolio of assigned customers.
- The successful candidate will connect with key business executives and stakeholders, act as a liaison between customers and cross-functional internal teams, and ensure the timely and successful delivery of our solutions according to customer needs.
Key Responsibilities:
- Serve as the primary point of contact and build long-term relationships with customers and existing customers
- Take responsibility for cross selling and upselling into existing clients
- Develop understanding of the clients tech landscape so we can engage with other teams to sell other modules
- Target existing customers for cross selling
- Fully understand the product set and how to sell ita
- Build a pipeline of business
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Assist with high-severity requests or issue escalations as needed.
- Develop and manage client portfolios, sustaining business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience and minimize churn.
- Hold product demonstrations for customers and improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure as required
- Mediate between clients and the organization to handle and resolve customer requests and complaints.
- Aid in product design and product development by providing customer feedback.
Requirements:
- Proven work experience as an Account Manager, Customer Success Manager, or similar role.
- Experience in developing business within existing client accounts
- Ability to take on New Business requirements when required
- Experience of working with Azure and or 3rd party Azure related products
- Knowledge of FinOps and advantage but training can be provided
- Experience working with SaaS products.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
-Some travel required, including European travel' 'Occasional travel to Head Office in Kent'
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
-Salary £50-60k plus commissions.
If you think you got the right skills then email your CV to chris.parsons@kovai.co and we will reach out to you.
