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Workplace Consultant
2 months ago
As a Technical Specialist, we expect you to possess:
• Certified to Microsoft 365 foundational level.
• A technical evangelist for the Microsoft 365 (M365) product suite with a broad understanding of the suite and all associated services (across the entire M365 periodic table), Identifying opportunities for innovation within the workplace, driving a measured adoption of M365 across the group.
• Keeping abreast of Microsoft 365 roadmap and ongoing enhancements, Identifying and developing training and related guidance for all new or changing Microsoft 365 features, updates, and best practices.
• Comprehensive understanding of the Microsoft Office suite, able to provide technical training, and guidance to colleagues.
• Detailed understanding of the Teams Rooms and Video Conference equipment providing proactive day to day hands on support, identifying opportunities to develop colleague adoption for all meeting room services.
• Strong Communication Skills, and the ability to explain complex technical concepts in simple terms.
• Drive User Engagement using demonstratable techniques to encourage adoption and usage of M365 tools, including participation and feedback loops.
• Proactively taking responsibility for customer issues and ensuring they are resolved in a timely manner.
• Good timekeeping, excellent communication, and customer service skills, with an ability to work independently as well as in a team and able to think outside the box.
• Must have strong customer focus and possess a strong understanding of the EUS technology, business process, key drivers, and measures of success.
• Ability to convey information clearly and precisely.
Desirable Skills:
• Experience working in a Tech Bar or similar ‘front of house’ operation.
• Strong working knowledge of ServiceNow, in its operation of incident, problem and request management, and working with dashboards.
• Strong Problem-solving skills.
• Working knowledge of the IT infrastructure, network, and desktop environments.
• Ability to work proactively and prioritise effectively.
• Good interpersonal skills.
• Agile/DevOps skills and experience.
