Team Lead, Moving Forward, South Tyneside
4 weeks ago
Moving Forward service supports individuals in South Tyneside who has experienced mental health issues to get back on their feet. We’re here for adults in South Tyneside who have experienced mental health issues, and those who care and support them.
You will support the Service Manager in all aspects of the service to deliver a high standard of client support, achieve agreed targets and outcomes. You will be responsible for management and leadership of a team of link workers, providing supervision, coaching and support. You will develop good working relationships with service users, carers, staff and other agencies.
Duties and responsibilities
Day to day management of staff team including regular supervision and performance coaching.
Ensure staff issues are addressed including performance, sickness absence, competency, work related stress and wellbeing and lead on the development plans to address these.
Deliver induction training to new staff and support continuous professional development needs in line with organisational policies.
Promote and demonstrate pro-active management and leadership style to all staff to ensure good working practices and team working.
Ensure that all training needs are identified, met and updated in line with relevant changes and practices.
Monitor staff practice through regular audit, providing feedback and training as required.
Being a primary point of contact for Safeguarding incidents following procedures and appropriate decision making.
Ensure that Service Manager is aware of issues related to staff and service delivery.
Provide up to date information on service outcomes and targets, produce high quality reports.
Liaise with Community Treatment Team staff and other professionals to build relationships, resolve issues and manage service capacity.
Promote the service widely, attend partner (internal/external) meetings representing the service.
To action any complaints within a timely manner following policy and procedures.
To carry out appraisal appointments with staff, helping them achieve their goals and the organisations strategic aims and goals.
To be confident in presenting reports in meetings to our commissioners.
About you
Qualified by experience.
Demonstrable experience of managing a team including associated HR processes.
Significant experience working in a health and social care setting.
Significant experience of working with people that have either SMI or a complex health condition.
Significant experience of working to set targets/KPI’s for commissioned or statutory services.
Significant experience of working 1:1 with service users and/or people with complex needs.
Significant experience of working within health, social care, or VCS systems.
Understanding of challenges and barriers on accessing services.
Understanding of recovery in the context of mental health.
Understanding of issues surrounding loneliness and isolation, financial inclusion, homelessness, or substance misuse.
Understanding of the effects of stigma and discrimination.
Understanding of mental health issues and users’ needs.
Understanding of the behaviours of people expressing difficult emotions, anxiety, and anger management.
Understanding of the health and social care landscape. • Understanding of Pathways
Understanding of confidentiality and ‘General Data Protection Regulations’
Highly developed communication skills, orally and in writing.
Developed customer service skills.
Developed relationship building skills.
Developed report writing skills.
Developed problem solving skills.
Developed investigation skills to support the team with queries and/or complaints.
Developed IT skills including Office 365
Ability to work individually or within a team and foster good working relationships.
Ability to manage a high volume, pressured role and seek support when required.
Regard for others and respect for individual rights of autonomy and confidentiality
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
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