IT Service Management Analyst
3 days ago
IT Service Management Analyst - Permanent - London (Hybrid) - £63,000 per annum
I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based global law firm on a permanent basis.
- Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service restoration.
- Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions
- Drafting and sending IT incident management and operational readiness communications sent by Service Management Team
- Chairing of the Daily Operations Review stand ups and ensuring all follow up items are completed
- Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers
- Designing support models to map to the expected service levels
- Chairing regular Global Service reviews with the Global Service Owners and producing necessary reporting attributed to the reviews
- Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels.
- Experience chairing Change Advisory Board meetings
- ITIL / ITSM Certification (desired)
IT Service Management Analyst - Permanent - London (Hybrid) - £63,000 per annum
-
Service Desk Analyst
2 months ago
London Area, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...
-
Service Desk Analyst
2 months ago
London Area, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...
-
IT Business Analyst
3 weeks ago
London Area, United Kingdom KCS iT Full time@ KCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork.At KCS we stand for equality and value diversity. We create a safe, diverse environment where...
-
IT Business Analyst
3 weeks ago
London Area, United Kingdom KCS iT Full time@ KCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork.At KCS we stand for equality and value diversity. We create a safe, diverse environment where...
-
IT Business Analyst
6 days ago
London Area, United Kingdom KCS iT Full time@ KCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork. At KCS we stand for equality and value diversity. We create a safe, diverse environment...
-
IT Business Analyst
6 days ago
London, United Kingdom KCS iT Full timeKCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork. At KCS we stand for equality and value diversity. We do not discriminate based on age,...
-
IT Business Analyst
6 days ago
London, United Kingdom KCS iT Full timeKCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork. At KCS we stand for equality and value diversity. We do not discriminate based on age,...
-
Senior IT Business Analyst
1 week ago
London Area, United Kingdom KCS iT Full timeWe are looking for an exceptional Business Analyst to join our team at KCS IT in London. As a seasoned professional with 5+ years of experience, you will be responsible for managing the Microsoft Dynamics F&O ERP system as a Proxy Product Owner / Business Analyst.This is a hybrid position that requires collaboration with the customer on a daily basis as an...
-
IT Business Analyst
3 weeks ago
London, United Kingdom KCS iT Full timeKCS IT, we look for the ones who stand out, for those who always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork. At KCS we stand for equality and value diversity. We do not discriminate based on age,...
-
Service Delivery Analyst
6 days ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software Company Salary: Circa £50k-£68k with a 15% bonus Hybrid Working: once a week in London (high flexibility on this) I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like...
-
Service Delivery Analyst
6 days ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software CompanySalary: Circa £50k-£68k with a 15% bonusHybrid Working: once a week in London (high flexibility on this)I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg...
-
Service Delivery Analyst
2 weeks ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software CompanySalary: Circa £50k-£68k with a 15% bonusHybrid Working: once a week in London (high flexibility on this)I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg...
-
Service Delivery Analyst
1 day ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software CompanySalary: Circa £50k-£68k with a 15% bonusHybrid Working: 2 days a week in LondonI’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg and Reuters. With about...
-
Service Delivery Analyst
2 days ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software Company Salary: Circa £50k-£68k with a 15% bonus Hybrid Working: 2 days a week in London I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg and Reuters. With...
-
Service Delivery Analyst
2 days ago
London Area, United Kingdom Prism Digital Full timeService Delivery Analyst | ITIL | FinTech Software CompanySalary: Circa £50k-£68k with a 15% bonusHybrid Working: 2 days a week in LondonI’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg and Reuters. With about...
-
Service Desk Analyst
6 days ago
London Area, United Kingdom DVF Recruitment Full timeIT Support Analyst | Law FirmAn leading international law firm who require an IT Support Analyst to provide 1st and 2nd line support. They must have Windows 10 Professional experience and a practical understanding of Active Directory. Experience of networking technologies and knowledge of Citrix is essential along with working knowledge of Document...
-
Service Desk Analyst
6 days ago
London Area, United Kingdom DVF Recruitment Full timeIT Support Analyst | Law FirmAn leading international law firm who require an IT Support Analyst to provide 1st and 2nd line support. They must have Windows 10 Professional experience and a practical understanding of Active Directory. Experience of networking technologies and knowledge of Citrix is essential along with working knowledge of Document...
-
Service Desk Analyst
6 days ago
London Area, United Kingdom DVF Recruitment Full timeIT Support Analyst | Law Firm An leading international law firm who require an IT Support Analyst to provide 1st and 2nd line support. They must have Windows 10 Professional experience and a practical understanding of Active Directory. Experience of networking technologies and knowledge of Citrix is essential along with working knowledge of Document...
-
Service Delivery Analyst
3 weeks ago
London Area, United Kingdom Investigo Full timeFinancial Analyst / Service Delivery ManagerMy multi-site, International client has recently set up an overseas Shared Service Centre to process transactional Finance including Payables and Receivables. The transformation is now complete and they require a Service Delivery Manager / Financial Analyst to drive Service Delivery, Performance Management and...
-
Service Delivery Analyst
3 weeks ago
London Area, United Kingdom Investigo Full timeFinancial Analyst / Service Delivery ManagerMy multi-site, International client has recently set up an overseas Shared Service Centre to process transactional Finance including Payables and Receivables. The transformation is now complete and they require a Service Delivery Manager / Financial Analyst to drive Service Delivery, Performance Management and...