IT Service Management Analyst

3 days ago


London Area, United Kingdom DGH Recruitment Full time

IT Service Management Analyst - Permanent - London (Hybrid) - £63,000 per annum


I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based global law firm on a permanent basis.


  • Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service restoration.
  • Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions
  • Drafting and sending IT incident management and operational readiness communications sent by Service Management Team
  • Chairing of the Daily Operations Review stand ups and ensuring all follow up items are completed
  • Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers
  • Designing support models to map to the expected service levels
  • Chairing regular Global Service reviews with the Global Service Owners and producing necessary reporting attributed to the reviews
  • Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels.
  • Experience chairing Change Advisory Board meetings
  • ITIL / ITSM Certification (desired)


IT Service Management Analyst - Permanent - London (Hybrid) - £63,000 per annum


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