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Head of Site Access

2 months ago

Manchester Area, United Kingdom Connect44 Full time
  • Accountable for leadership of the Site Access & Accreditation teams to deliver successful business outcomes against a defined budget and to ensure excellent and consistent service level achieved
  • Drive and lead team engagement. Create annual objectives and development plans to mature and grow the internal skillsets
  • Build excellent working relationships with internal and external customers to understand their challenges and translate into successful outcomes, be the POC for tactical customer issues
  • Support the response and resolution of operational incidents impacting sites as part of the Disaster Recovery team
  • Drive Continuous Service Improvement activities and identify improvement projects, including customer-specific deliverables and automation opportunities
  • Collaborate with IT and Transformation teams to implement system, tool, and process changes to drive service improvements and efficiency
  • Champion data excellence, lead initiatives that deliver excellent data quality through accurate capture and cleanse activities
  • Coordinate, supervise and report on financial activities and budget creation for the Site Access Service
  • Interpret complex contract requirements and ensure that these are mapped, reported and delivered
  • Define the resources, policies, standards, and procedures required to deliver business commitments and operational service
  • Data trend analysis linked to resource planning and future demand modelling
  • Cross-collaborate with other functions to ensure that business continuity for Site Access is maintained during change processes