Risk & Control Senior Consultant

4 weeks ago

London Area, United Kingdom Nationwide Building Society Full time

Risk & Control Senior Consultant

London or Swindon

Hybrid role (x2 days in office/ x3 WFH)


Digital Risk & Control is looking for a Risk & Control Senior Consultant to join the team, with a specific emphasis on digital authentication and identity, working across the whole of the society’s digital estate.


You’ll be part of a high performing, supportive and committed 1st line risk team, working with other business areas in the delivery of world class digital experiences. This will involve regularly interacting with stakeholders, analysing complex problems, finding innovative solutions and being a voice for customers in the fast-paced world of Digital.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Nationwide House office or our London, Threadneedle Street office. There will be the ad/hoc meeting to attend between sites from time to time. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


What you’ll be doing

  • Partner effectively with COO Digital & Tech and business stakeholders to maintain an awareness of digital industry, corporate and Society 'change activity' which may give rise to operational risk events. Provide risk advice and support the presentation of formal risk assessments / committee papers to promote appropriate risk management and the delivery of fair customer outcomes and good experience for members.
  • Working collaboratively with colleagues across the COO Digital, COO GRC, Policy partners and across Business risk partners to appropriately identify, assess, manage, monitor and review all the key risks and controls in the development, delivery and management of digital products and services.
  • You’ll need to be prepared to show flexibility and work with momentum. We’re looking for collaborators who can deliver at pace and can listen and absorb quickly, but someone who’s also able to challenge effectively to drive the right outcomes.
  • Identify and grow the controls landscape; repurpose and uplift existing controls and guardrails where appropriate for Innovation and emerging tech. Monitor and evaluate critical controls and provide insightful reports to executive management.
  • Support loss event management, investigation and reporting.
  • The ability to navigate an operational risk and control environment collaborating with areas such as security, data and technology, whilst understanding what this means for our members and the delivery of fair outcomes.
  • Undertake analysis of horizon risk intelligence, monitor existing risks, assess new emerging risks and control effectiveness using corporate risk management systems to provide insightful reports to executive management, support the production of control declarations and committees in line with Group risk expectations.
  • Maintain an awareness of the scope of all internal Nationwide developments and their impact to the business area.
  • Proactive analysis of KRIs and control/outcomes testing results, working with the business to develop effective actions plans

About you

  • Exposure to digital journeys for products within a Financial Services organisation
  • Ability to interpret and analyse and present data – proven experience of doing such in role
  • An understanding of how organisations authenticate and/or identify their customers
  • The person will need to be comfortable and confident to talk about varied, complex and technical topics – engaging with senior stakeholders, delivering a clear message
  • Solid understanding and practical knowledge of the current regulatory environment and the risks impacting the financial services sector.


The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata


What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

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