![FINE+RARE](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Executive
3 weeks ago
To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems.
This role will work in a team orientated, cross-functional environment and will liaise with counterparts across the global business to resolve issues and identify opportunities.
You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems.
Responsibilities
· Manage client interaction at key touch points (onboarding, order confirmation, EP, logistics, delivery).
· Support with the integration and stabilisation of the company’s new technology stack (ERP, CRM, Catalogue and Portfolio systems). Continually identify opportunities to improve the customer experience and logistical processes within the systems.
· Provide support to the global offices in Asia and Continental Europe on exporting stock overseas.
· Ensure all client queries/complaints/issues (i.e., unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets. Be proactive in liaising with peers and colleagues across the business to ensure the required resolution.
· Raise invoices for customer deliveries and process requests.
· Continually review current processes and provide ideas to improve efficiency and/or customer experience.
· Identify and record service failure points when flagged by clients or internal users and raise them with management.
· Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP.
Qualifications
· Demonstrable experience in a customer-facing role, ideally on the phone and/or email for a luxury brand.
· Thorough and detailed in processing of information (orders/complaints etc).
· Good knowledge of MS Office (Word, Excel, PowerPoint) and IT systems including CRM (HubSpot) and ERP solutions (SAP desirable).
· Excellent communication skills with strong attention to detail.
· Knowledge of import & export of goods would be an advantage.
· Able to prioritise significant workload and resource them in response to changing demands and requirements.
· Curious with logical thinking to solve problems effectively.
· A quick learner with a high degree of accuracy and attention to detail.
· Ability to manage working under pressure and to meet tight deadlines.
· Fluent in English (French is desirable)
Knowledge of wines and spirits would be advantageous
-
Customer Experience Executive
1 month ago
London Area, United Kingdom Fussy Full timeCustomer Experience Executive (Please note this role requires weekend workdays) Who we are
-
Customer Experience Executive
1 week ago
London, United Kingdom Give A Grad A Go Full timeA competitive starting salary of £35,000 - A chance to be part of a company making a real impact in the cyber security - Opportunities for professional growth **Company profile - Cyber Security** As a Customer Success Executive will be working for a London-based start-up filled with talented, dynamic individuals. The company's well-known clients entrust...
-
Customer Experience Executive
4 weeks ago
London, United Kingdom Focus Recruit Full timeCustomer Experience Executive Key Skills & Experience: Online Customer Service Luxury Retail Beauty Experience (Advantageous) Customer Experience Executive We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team. If you are looking to challenge yourself in a fast paced, Luxury Beauty...
-
Customer Experience Executive
1 week ago
London, United Kingdom Focus Recruit Full timeCustomer Experience Executive Key Skills & Experience: Online Customer Service Luxury Retail Beauty Experience (Advantageous) Customer Experience Executive We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team. If you are looking to challenge yourself in a fast paced, Luxury Beauty...
-
Customer Experience Executive
1 day ago
London, United Kingdom Air France Full timeThe Customer Experience Executive (CXE) supports the Regional Station Manager in translating the company’s customer experience objectives into tangible and sustainable customer experience solutions and action plans in order to deliver on NPS/customer satisfaction targets of the AFKL station in the UK and Ireland UK&IE stations at all customer touchpoints...
-
Customer Experience Executive
4 weeks ago
London, United Kingdom Get Recruited (UK) Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will...
-
Customer Experience Executive
5 days ago
London, United Kingdom Hanson Wade Group Full timeWe are looking for a bright and enthusiastic Customer Experience Executive with a “can-do” attitude to join our growing Event Delivery team here at Hanson Wade. As a Customer Experience Executive, you will be helping our customers on a broad range of queries, problems and issues. You will support new or existing customers with their enquiries, helping...
-
Customer Experience Executive
2 months ago
City of London, Greater London, United Kingdom Get Recruited Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...
-
Customer Experience Executive
3 weeks ago
London Area, United Kingdom FINE+RARE Full timeTo drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems. This role will work in a team...
-
Customer Experience Executive
1 month ago
Wembley, Greater London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Experience Executive
6 days ago
London, United Kingdom Coach House Pianos Full time**Customer Experience Executive** **London** **Up to £30,000** **Full Time, Permanent** Are you motivated and passionate about excelling customers’ expectations and giving them real and personal support? Are you organised, enthusiastic and enjoy interacting with people? Are you an excellent communicator? Can you play the piano well? If so, please...
-
Customer Experience Executive
2 months ago
Wembley, Greater London, United Kingdom GetRecruited UK Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Experience Executive
2 months ago
Brent, Greater London, United Kingdom Get Recruited Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Experience Executive
1 month ago
London, United Kingdom Transport for London Full time**Customer Experience Executive** **042133** **Organisation** - Customer **Job** - Business Development **Position Type** - Full Time **Job title** - Customer Experience Executive x 2 **Contract type** - Permanent **Salary**: - £32,000 - £40,000 (dependent of experience) **Location**: - Palestra / Hybrid **Overview of project/role** Do you want to...
-
Customer Experience Executive
2 months ago
London, United Kingdom Deverell Smith Full time**Job details**: **Posted** 21 August 2023 **Salary** £27000 - £30000 per annum **Location** London **Job type** - Permanent**Discipline** - Property Sales, Lettings & Customer Care**Reference** AM 24/01/2023_1692638455 **Contact Name** Alice Murray **Job description**: - Are you constantly told you deliver a** first class customer...
-
Customer Experience Executive
3 weeks ago
London, United Kingdom Limelight Sports Ltd Full time**We are LimeLight - the sports marketing agency that unlocks the power of participation.** If you are looking for a new, exciting opportunity and a chance to work with a high-profile brand we have the opportunity for you! We are delighted to be recruiting a number of **Customer Experience** **Executives **to join our team on 3-6 month Fixed Term...
-
Customer Experience Executive
2 days ago
London, United Kingdom Transport for London Full timeJob Description - Customer Experience Executive (046018) Customer Experience Executive 046018 Organisation Organisation - Customer Job Job - Customer Care Position Type - Full Time Title: Customer Experience Executive Grade: Band 2 Salary: Upto £35000 + Excellent benefits (dependant on skills & experience) Contract type: Fixed Term...
-
Customer Experience Executive
2 days ago
London, United Kingdom Transport for London Full timeJob Description - Customer Experience Executive (046018) Customer Experience Executive 046018 Organisation Organisation - Customer Job Job - Customer Care Position Type - Full Time Title: Customer Experience Executive Grade: Band 2 Salary: Upto £35000 + Excellent benefits (dependant on skills & experience) Contract type: ...
-
Customer Experience Executive
3 days ago
London, United Kingdom Transport for London Full timeJob Description - Customer Experience Executive (046018) Customer Experience Executive 046018 Organisation Organisation - Customer Job Job - Customer Care Position Type - Full Time Title: Customer Experience Executive Grade: Band 2 Salary: Upto £35000 + Excellent benefits (dependant on skills & experience) Contract type: Fixed Term...
-
Customer Experience Executive
6 days ago
London, United Kingdom Transport for London Full time**Organisation** **-** Customer **Job** **-** Customer Care **Position Type** **-** Full Time **Title**:Customer Experience Executive **Grade**:Band 2 **Salary**: Upto £35000 + Excellent benefits (dependant on skills & experience) **Contract type**: Fixed Term Contract **Duration**:9 months **Location**: Hybrid working - Endeavour Square (office...