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Operations and Resource Manager
1 month ago
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
The role
The Operations and Resourcing Manager plays a key role in resource allocation, capacity planning and overall delivery of a quality service, driving operational excellence and maximising efficiency, through effective use of processes, tools and metrics. This role involves collaboration across the Workday EMEA practice teams, in order to deliver effective resourcing to meet Strada’s contractual Client service commitments.
Responsibilities
As a Resource Manager:
- Support coordination and collaboration with Global Resource Management Team, and EMEA CDS Resource Management Lead to facilitate resource planning across the practice.
- Collaborate with cross-functional teams (Enablement Managers (EM), Project Managers (PM), Practice Area (PALs) and Functional Leads, to assess AMS support and project staffing needs for existing and prospective new clients, based on their skills, experience, and availability.
- Ensure that resources are allocated efficiently to meet project timelines and requirements, aligning staffing priorities to staffing capacity.
- Develop contingency plans to address potential resource shortages or conflicts.
- Analyze current processes in place, and operational metrics. Inform, develop, and recommend strategy to senior management based on an evaluation of business needs.
- Conduct regular reviews and make recommendations for process improvement, including new processes and best use of software tools for resource management, capacity planning, and resource allocation.
As an Operations Manager:
- Lead and drive AMS Operational process documentation and improvement.
- Being responsible for maintenance, review and improvements to AMS team JIRA operating processes and procedures.
- Being primary escalation point for JIRA tooling issues and escalations raised by internal AMS team or Clients.
- Co-ordination of JIRA enhancement requests from the AMS team and attendance as key stakeholder at Global JIRA Governance cadence meetings.
- Support internal onboarding and induction of new AMS team members.
- Assist with coordination and resourcing of bi-annual Workday Release Cycles.
Requirements
- Ability to develop and implement effective resource management strategies.
- Strong analytical skills to identify and resolve operational and resource related issues in timely fashion.
- Excellent verbal and written communication skills in English.
- Ability to work effectively with cross-functional teams and build strong relationships.
- Client delivery focused, striving to deliver excellent services.
- Proven experience in resource management, project management, or a related position.
- General understanding of forecasting and modeling techniques.
- Background in developing partnerships with business leaders and stakeholders.
- Experience in technology projects and implementations.
- Resource Management Certified Professional (RMCP) certification is a plus.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
