Ombudsman

Found in: Appcast UK C C2 - 2 weeks ago

United Kingdom Waterways Ombudsman Full time

 

Background


The Waterways Ombudsman Scheme is in place to ensure the independent handling of complaints made against the Canal & River Trust and other navigation authorities. The Waterways Ombudsman is appointed by the Waterways Ombudsman Committee who oversee the working of the Scheme and the remuneration of the Ombudsman on an independent basis. The Waterways Ombudsman is a certified Alternative Dispute Resolution entity and a full voting member of the Ombudsman Association.


Waterways Ombudsman


The Waterways Ombudsman Committee is recruiting for a new Waterways Ombudsman. We are aiming for a July 2024 start date.


Working part-time and in a location of your choosing, you will take responsibility for all aspects of the ombudsman scheme. This includes handling complaints from initial enquiry through to resolution, as well as managing relationships with, the Committee, and the Canal & River Trust and other navigation authorities, waterway organisations and the media. You will also be responsible for administrative elements of the scheme, such as managing the website and preparing the annual report. The job involves working flexibly around four to five days over a month at a rate of £600 per day, which is paid through the independent Waterways Ombudsman Committee.


We’re looking for someone with a solid understanding of how public or private sector ombudsman schemes work. If you haven’t gained direct experience within one already, then you will certainly have worked at a senior level within a legal environment, dispute resolution system or similar. Sound judgment and integrity are important, as are strong analytical, problem-solving and negotiating skills. You must also be able to work alone and in a highly autonomous way.


For more information about the role and the scheme please visit the news page of the website at www.waterways-ombudsman.org


To apply

Please submit a CV and a letter of application outlining how you believe you meet the requirements of the role you are applying for, via the button below or directly to enquiries@waterways-ombudsman.org by 5 May 2024. Applications should be marked Waterways Ombudsman.


First and second stage virtual interviews will be held by the Waterways Ombudsman Committee from mid to late May with a view to final appointment soon after.

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