Benefits & Housing Needs Officer (Contract, Temporary)
4 weeks ago
To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points.
customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates.
Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.
Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation.
Must have experience in housing benefits and housing needs
Contract
Initial 3 to 6 month ongoing contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm Hybrid position
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