Aftersales Manager

3 weeks ago

Newbury, United Kingdom Marshall Motor Group Full time

Aftersales Manager – Volkswagen Newbury

Hours: Monday to Friday 8am-6pm, 45 hours per week

Industry leading basic salary with an extremely generous OTE and Bonus Scheme in place

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme.

Who we are


Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.


We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.


The Role



We are seeking an experienced Aftersales Manager for Marshall Motor Group’s for Volkswagen Newbury. This role will see you lead day to day operations for our busy service and parts divisions, with a team of around 20. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career development opportunity.

To support you in your personal development and growth, you will have full access to Marshall Training to help you build on your current skillset and further your career through our training and development and succession plan.



What will I do?


As an Aftersales Manager, you will have overall accountability for people and financial performance for your assigned dealership. With support from your General and corporate support functions, you will:



  • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
  • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee the service, parts, managing stock control and assets
  • Set financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are met
  • Accurately report on dealership reporting, in line with group reporting frameworks
  • Develop and roll out a dealership marketing and publicity strategy to support objectives
  • Support the dealership to consistently achieve high levels of customer satisfaction
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements


What do I need?



Given the nature of our Newbury dealership, it is essential that you have strong aftersales leadership experience within a Franchise, with knowledge across service and parts.

Manufacturer experience with Volkswagen would be beneficial, but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:



  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
  • Strong analytical and problem solving skills, with the ability to foresee potential barriers
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation


Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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